Hi EA_Aljo - when changing the EA ID, it’s important to compare which EA ID is in use in the EA desktop application, and also the web application.
You’ll likely find that they don’t match, and cannot match as the user will get a ‘ID in use’ error.
This is also only a symptom of the actual underlying issue.
Please see the direct message I sent you with a work around that will actually work. (Users will need to contact EA support and remove all but one EA ID from their EA account)
Do I gotta tell tech support to Delete all my IDs except my EA one
