Tier 0 Unlocks

Good morning EA, you have an amazing game and I have been enjoying it a lot! I'm an achievement hunter and get challenges done, but I have one problem. 

My tier 0 unlocks are not unlocked, the skins in particular. After purchasing pro I still don't have the character skins, nor the parachute skin that can be used. Can you please let me know if I'm doing something wrong or what can be done. I would like to use them. Thank you!