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JulioMSoto's avatar
JulioMSoto
Newcomer
7 hours ago

Unable to Access My EA Account / Verification Code Sent to an Unknown Email

I am experiencing an issue when trying to play Battlefield 6 on my PS5. My EA account appears to be protected, and the verification code is being sent to an email address that does not belong to me: vf*****@emlhub.com. Because of this, I cannot link my EA account to my PSN profile or access online features.

I contacted EA Support through live chat, and the advisor helped me with these steps:

My EA account email was confirmed as ju***[edit: email address removed]

A secondary recovery email was added: ju*************@gmail.com

I was able to log into the EA website, but I still cannot log into Battlefield 6, because the game continues to request verification through the unknown email address.

The support agent informed me that multiple players are reporting the same problem and that it is being escalated as a bug. I was instructed to post here for updates.

Details:

Platform: PS5

Game: Battlefield 6

Correct EA Account Email (masked): ju***[edit: email address removed]

Issue: Verification codes are still being sent to an email address that is not mine, preventing account linking and login inside the game.

I would appreciate any updates or guidance regarding this issue.

Thank you for your time.

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    7 hours ago

    Hi there. We're not able to help with account issues over the EA Forums. Try opening a case with an advisor by hitting the 'Contact us' button at the bottom of this page. Thanks!

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