Forum Discussion

Seasoned Novice

1 month ago

Unjust Permanent Ban: Automated Support is Ignoring False Positive Logs

Hello everyone. I am writing this out of deep frustration. On September 16, 2026, I received a permanent ban in Battlefield 6 for alleged "gameplay improvements."

I am a strictly casual player. I played about 7 matches that week just to have fun with my friends. I have absolutely no history of, or interest in, cheating. It makes no logical sense for me to risk my entire account for nothing.

I am certain this is a False Positive. The Anti-Cheat system clearly flagged a harmless background process on my PC, most likely the Xbox Game Bar overlay. It is incredibly discouraging that a standard background application can trigger a permanent ban.

The most frustrating part is the EA Support loop. I appealed twice, explicitly requesting a human to analyze the raw logs and check the exact name of the process that triggered the alarm. Instead, I received generic, automated replies rejecting my appeals. My technical explanation was completely ignored, and it feels like the automated system just closed the door on a loyal customer without actually investigating the evidence.

EA_Rtas or any other Community Manager, I kindly ask for your help to escalate this to a real Anti-Cheat specialist. I have nothing to hide. I just need a human to check the raw logs, see the exact process name, and revert this unfair ban so I can go back to playing with my friends.

anticheat

steam

13 Replies

victorcarrera7
Seasoned Novice
5 days ago
You completely missed the mark, once again proving that people here love to act as internet judges without knowing the facts.
First, regarding your comment about me being "too cheap to buy a new license": I didn't even buy the game in the first place. I was playing the free multiplayer weekend with my friends. Why would I buy a new license for a game I was just playing casually for free? Your logic is entirely flawed and based on assumptions you pulled out of thin air.
Second, regarding the Xbox Game Bar: false positives are rarely a blanket issue that affects millions of players simultaneously. They are usually triggered by a specific combination of background hooks, such as a recording overlay interacting with specific peripheral drivers (like the magnetic keyboard I use). The anti-cheat updates, a specific conflict happens in the memory, and a small batch of unlucky players gets hit.
It is much easier for you to call a stranger a cheater than to admit that a multi-billion dollar company has a flawed automated system that sometimes makes mistakes. You can keep doing free PR work for EA, but it doesn't change the fact that innocent players are being caught in the crossfire.
csedward23
Rising Novice
3 days ago
I don't know if you're dumb or not But false positives by any overlay can be possible. You should inform yourself first rather than comment **bleep**
victorcarrera7
Seasoned Novice
2 days ago
Thanks for having my back, man! Honestly, I still can't believe I got a permanent ban for this either. But since EA vaguely blamed it on "gameplay improvements", the overlay was literally the only thing running in the background on my PC. So it’s the only logical explanation for the false positive. 😔