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Duke_of_Judea's avatar
Duke_of_Judea
Seasoned Newcomer
2 months ago
Solved

Battlefield 3 – Product Key Not Linked to My Account / "Offline" Error

Hello everyone,

I’ve been trying to play Battlefield 3 again through the EA App, but I keep running into activation issues.

What happens:

When I join a server, the game asks me to enter a product key.
After entering the key, I get another error: "Your computer is offline. Please connect to Origin."

What I’ve already tried (none of these worked):

Deleted license files (C:\ProgramData\Electronic Arts\EA Services\License)
Cleared EA App cache via Help > App Recovery
Repaired the game installation and reinstalled the EA App
Ran the EA App as Administrator
Tried launching via Battlelog
Tried Restrating my Computer

What I believe is the issue:
It seems my Battlefield 3 product key is not properly linked to my EA Account or the new EA App thing, even though I’ve owned the game for over 10 years.

 i've tried the chat support but after almost a hour and half of chatting we couldn't reach a solution and he couldn't seem to do too much from his side like verifying the game to my account.

I would really appreciate any assistance, as I’ve exhausted all troubleshooting options and just want to get back into the game.

Thanks in advance

bf 3
bug
discussion
pc
technical issues
  • danisoff's avatar
    danisoff
    2 months ago

    Hello Duke_of_Judea​,

    Usually the issue gets handled via the EA support, since the issue is account-related (game ownership). I would advise you that you try talking with EA support again, maybe try using the email option.

3 Replies

  • danisoff's avatar
    danisoff
    Hero
    2 months ago

    Hello Duke_of_Judea​,

    Usually the issue gets handled via the EA support, since the issue is account-related (game ownership). I would advise you that you try talking with EA support again, maybe try using the email option.

  • Duke_of_Judea's avatar
    Duke_of_Judea
    Seasoned Newcomer
    2 months ago

    The Live Chat is totally worthless and unhelpful, they give me the same instructions over and over again and forced me to wait hours for them just to reply. 

    He gave me those instructions:

    Navigate to the directory C:\ProgramData\Origin and delete all the files and folders contained within or if you find any EA folder there delete that also

    Similarly, go to C:\ProgramData\Electronic Arts and delete all the contents located there.

    Afterward, restart your computer. 

    When you reopen EA app, it may display an "updating" message for any games you have downloaded. Please be patient and allow the update process to complete. 

    Then it will work for you.

    And when i told him it doesn't work, he told me to do a clean boot. i despretely tried to explain to him it won't work either he simply refused to continue to help me. i'm not going to wait hours again just to get their attention.

  • LimnerTR's avatar
    LimnerTR
    Newcomer
    2 days ago

    I have the same problem, have you found any solution?

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