Forum Discussion
ElliotLH
6 hours agoHero+
Hi maxxxhat,
It does look like all of your soldiers are effectively blank on Battlelog. Is there any chance that you used a different account back then? Also, can you remember if you were playing the Xbox 360 version on your Xbox One, rather than the Xbox One version?
If it's definitely the same account and wasn't the 360 version of the game, it would be worth contacting EA Help, so they can investigate your account. The details in the guide below should let you open a case:
https://help.ea.com/en/articles/orders-and-rewards/find-lost-progress/