Re: connection to ea online timed out.

Just an update to my own thread, my updates to all other threads were removed as Spam, although all i was doing was trying to jump start whoever looks after these forums to take action as response has been incredibly poor.

I have had a response, we will now see if any action is going to be taken.

Bump 

@EA_Atic Update on this issue?

I have had this issue for weeks, only to AU servers.

Repair initially did fix it for a while, but eventually that no longer worked,  I gave up on AU servers and played on Hong Hong servers at 150 ms ping instead.

BFV beta worked happily.

Finally in desperation, I tried a few things until I found a hack that worked for me.

With origin shutdown, renaming C:\ProgramData\origin and then restarting Origin,

It "Reinstalled" the game the first time I tried running - basically a repair since it was still there.

So far, a few days playing without it returning for me, but YMMV.

@EA_Ataashi @EA_Archi @EA_Atic 

Whats sort of SLA time do you guys put in place for widespread issues such as this one.

Can i have an update tomorrow Morning please.

Bump

Hello everyone,

We currently don't have any reports internally that we have issues with our servers and this is something we are actively monitoring very closely, everything is looking good so far.

I'm actively monitoring the forums about any servers issue that are being reported from you players. 

@W4YC0M3 What kind of network issues are you having? 

• What ISP are you using?
• What speed are you using?
• I saw that you wrote that you are playing in the Uk, is that correct? 
• Are you on wifi or cabled connection?
• I am assuming that you have looked at our network guide.

If you have any issues with network to Battlefield 1 make sure that you done our network troubleshooting guide first and if that fails please tag me in this topic with the above information I'm asking from BrokenSkyDev

Thank you!

/Atic 

@EA_Atic

The issue i am having is clear - Server Disconnected. Connection to EA Online timed out. On every Quick Match / Server as the map starts loading it throws the error, it started two weeks ago, out of the blue nothing network wise has changed on my side.

• What ISP are you using? BT 
• What speed are you using? 
• I saw that you wrote that you are playing in the Uk, is that correct?  Yes

• Are you on wifi or cabled connection? Was on Wi-Fi when it was working fine, still on Wi-Fi, unable to switch to Ethernet its an impossibility. 
• I am assuming that you have looked at our network guide. I spent 3 hours on Live chat with 3 different advisors and ran through every trouble shooting step possible and sent every log they asked for, until one guy told me he cant see anything wrong on my end and that it must be on your end and to come here as there are other threads with the same issue.

Hey, @W4YC0M3 Thanks for the information! I took a look at the Uo-tracer you sent in and everything looks good.

Okay, what you can try first is to power cycle the router. Do you have the possibility to connect a phone with 4g? If you do, try to play with that phone 4g as a router/network connection. To see if the same issue happens.

let me know if it does. 🙂 

/Atic 

@EA_Atic

Will try this later on and report back.

@EA_Atic

Power cycle made no difference.

Dont have enough mobile Signal in the location my PC is to try using a hotspot.

Okay @EA_Atic i managed to get 3G and tried it and it worked.

Now... that doesn't necessarily rule out some weird issue with your servers that is blocking certain connections as its weird that a Mobile connection with stricter security can get into your servers but a normal Internet connection cant, keep in mind i can connect to every other online game i own, its just this that fails.

My 3G connection has around 70ping and 2mpbs download vs 14 Ping  and 70mbps download of my normal connection so the error message is still terrible.

How do you suggest we proceed, my home connection has not been altered and it was working two weeks ago and now its not, could it be on ISP's end,what could they have altered in the background?

I have the same issue, had it for a while now...month maybe two, tried:

-power cycle modem

-changing modems

-repair game

-flushdns

-open ports

-shutting down malwarebytes

-shutting down everything but the game

-updating drivers

BF4 works fine as far as i know(only played a few times lately).

BFV worked fine, played plenty.

No problem with other games, 'A Way Out' played fine with my mate hosting, also joined and hosted other games fine

No problem steaming video or twitch.

Can be on voip like discord or teamspeak talking WHILE i'm timing out.

Out of region servers seem to work just not oceanic(my region).

May be related maybe not but i've also been getting windows popping up with out of vid memory(switch to basic mode) message from windows when launching which is weird when i'm running a 1080. (only mentioned this in case the message is a generic error message for any time out even possibly video memory)

Also if i keep trying i can sometimes eventually get in(maybe 1 in 20 or so chance)  and once i do i can play fine as long as i don't leave the server.

@EA_Atic Any update? Has been 3 weeks since i bought this game now and i still cant play.