Re: Extreme lag in every server

I have same issue, happens on every server,
30 ping, 200 fps.
Resting router / pc didn't help
also everyone in chat complains about it too
no lag in other games

Same problem here
Lagging on every server I join
Ping stayed around 35
Seen other people complain about this in chat
Resetting my PC and router did not help at all
No problems with other games
The problem is recent

@CovidusMaximus @GILLU 

What regions are you in?

I'm having the same issue, EU servers. @EA_Aljo 

EU region,
chat from German server 5 min ago

@CovidusMaximus @killerduc120601 

Thanks for letting me know. I'm looking into this and will update when I have more information.

Edit: We're not aware of any issues currently so we'll need to continue with troubleshooting. Could you both run a UO Trace for me and take a screenshot of the results? Instructions are here.

Hi there

I can confirm the same for myself.  The day before yesterday the servers were bad, yesterday started out ok then got bad and today did the same. I was just on a full server when there was a massive lag spike. After that we went from a full 64 player server to 15 players. Within minutes there was annother lag spike and I got disconnected.

Over the last days the chat has been complaining about the lag on all the servers I have been on so it's not just a few people.

Additionally, some of my favourites have disappeared as if the servers have become unavailable.

Are you being DDoS'd or something?

[edit] Just to confirm that I'm the european region (UK).

One thing I have noticed is that there are a lot more people trying to get into the servers - or there are fewer servers with the same amount of people.

Additionally, my internet is fine, I can surf the web and other games are fine with no lag. My job is networking and filtering and to me this looks like an issue on your side.

@EA_Aljo 

Here is the UOtrace you asked for.

@EA_AljoHere is result of Online Trace Utility

Same here on all servers (EU).

Hey everyone,

What platform are you playing on and what warning icon are you getting in game? 

/Atic 

@killerduc120601 

You have a pretty big jump on the 5th hop. It could start earlier, but those servers aren't returning results. What country are you in?

@CovidusMaximus 

I'm not really seeing any issues. Your ping gets a bit high, but that could be due to the distance between you and the test servers. It's in the US. Where are you located?

@NaS-zUp38 

Have you tried any troubleshooting steps yet? If so, which ones?

Something happened like week ago. Lots of servers now have a huge numbers of player to join, majority lags as hell.

DICE or EA should investigate that matter more seriously. 

Insanely laggy for me and 2 friends too, completely unplayable.  
Trying to load battlelog is taking FOEVER aswell, and frequently times out.

@PyxTwo @PacienT_hell 

Please let me know if you'd like to go through some troubleshooting.

@EA_AljoCan you please explain why this thread has gone stale/cold while the issue clearly exists for multiple users across multiple regions?

- As already pointed out, Its not player/latency/clientside related.. But there is something i can add to it..

- Its random/does not effect every player..
- Its most noticible in vehicles
- Servers do not show any excess cpu/memory/bandwidth usage
- Running a server as Vanilla with no procon layer = makes no difference(personally tested)

- Restricting players only to that region (i retricted CountryCode to AU & NZ only... same deal) - all pings averaged well below what they did before the issue occured.

- Also... a game that is getting close to 10 years old.. having internet issues... (thats rare and few & people notice its their connection quickly)

The issue only occured about 5 days ago for others and mysellf in our region AU.

For all we know it could be DOS or similar but most hosts/providers are unable to or willing to monitor network traffic and help fault find.

As for me, i still rarely get it and only when in vehicles late at night during peak hour.

- it feels like an in-between service slowing the traffic/data from a player to the server, a recent update thats rolling out (if any was done to the client/game) or something like excessive logging possibly?
- Player count can effect it, but thats possibly the cause/problem with what ever is getting overloaded can not handle it.

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@EA_Aljo wrote:

@PyxTwo @PacienT_hell 

Please let me know if you'd like to go through some troubleshooting.

---

Happy to dive deep on this one with you @EA_Aljo ,

If you are serious about actually fixing the root cause then?

Honestly we are all experiencing this issue after EA's server side updates starting around Xmas/New Year.  It is cross platform and across all regions.

To illustrate how hilarious poor the server back-end is, I had the other day situation where testing with the local server hosting company. (less than a few miles away from my location).

I was only player on the server.  Still it lagged constantly, and flashing multiple of the red performance tacos top right on the screen. 

I was online with the techies from the server company.  and we had line testing equipment on both ends.

We had latency consistently below 20 milli seconds.  We had zero packet loss.

And with a full server at same place, we have perfect line conditions.  Latency still consistent and around 19-22 milli seconds.  Zero package loss.

And then from time to time, the server suddenly freezes.  for maybe 45 seconds to 2 minutes.  And then it then typically drops all players off within a few seconds.  Or it drops most players off, but leaves exact 20 players on the game, who then can continue after that frozen period.

Interesting observation from the server hosting company and me:  We have perfect line conditions all the time!  Perfect consistent low latency.  Zero package loss!  And the server hosting company also insist that the server instance is running as it should!    So they also point towards the real root cause is somewhere between EA backend and the server hosting entities.   And with a potential mix of inadequacy/shortcomings in the server side application software they run for EA... 

I have logged the support request to EA many weeks back.  Included all the log files made together with the server hosting company.

And with detailed logging of all the many date/timestamps on when the server was crashing like this.

And zero reply/help has been provided.  

(except the hilarious:  Have you tried to reboot your modem?)

Its time for EA to recon that there is a serious problem on the server back-end and that it is not on the client side.