Forum Discussion

Anonymous's avatar
Anonymous
12 years ago
Approved

[SOLVED] SOLUTION for "not launching" problem!

Ok guys listen. I HAVE A SOLUTION FOR THIS PROBLEM!

I contacted an EA advisor and I did the following steps:

How to create an EA Classic Name
1. Go to Pogo.com.
2. Click on "Register" in the upper right-hand corner of the screen.
3. Follow the on-screen instructions and create a Pogo account under
your current Origin email address.
4. Navigate to https://profile.ea.com and login using your EA Master
ID/EA account.
Note: If you get directed to Origin.com, please go back to
https://profile.ea.com
5 . Click on "Add Persona" under "Select a Default Persona".
6. Select the radio button next to “existing EA Classic Screen Name”.
7. Login with your created Pogo account name (or email address) and password.
8. Click on "Add Persona". The Pogo screen name should now appear in
the Persona list with “(EA Classic Screen Name)” displayed beneath.

After you have done this, contact an EA advisor at http://help.ea.com.

1. go to help.ea.com

2. on the right hand side, click "Contact Us"

3. "What can we help you with?" -> type "Battlefield 1942" -> click "Find Solutions"

4. In the second dropdown, check "General Technical Support" -> click "Find Solutions"

5. Click "I still need help"

6. Click "Chat now" or "Call me" (when in the US)

7. Wait until an advisor come up

The advisor says that you have to log out @ Origin.

Now he is going to fix the issue.

Quote from EA Advisor: "Yes, I added entitlements on your account. Also, creating EA Classic name helps to resolve your issue ."

If he is done. Log in again and here you go, the game starts.

Before the advisor fixed the problem I recognized that I did not have a product key for BF 1942 although it is free to play. After the fix, I now have a product key.

This should work for all of you guys.

Please write your result here.

Tim

P.S.: This issue does not occur because of your system! It's because of the issue mentioned above.

19 Replies

  • sanraitoyero's avatar
    sanraitoyero
    12 years ago

    I tried this, but the advisor guided me through some moronic steps like repairing BF1942 install, running on compatibility mode and updating Windows, DirectX and .NET Framework. Obviously it didn't worked, like we all have already tried fixing our installations and systems. The fellow advisor even asked me to reinstall the whole fckng game. At this point I had to turn him (or she? bizarre name) down.

    Then he/she insisted that I should get in touch with a specialist. In order to do that, said I needed to attach a .NFO containing my system and hardware information in my profile so that the so-called-specialist could contact me.

    Pure BS, I say.

    I'll try another time with another advisor that doesn't ignores the root of this problem and at least tries to solve this like you guys had it solved.

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    Yeah, just try it with another advisor. Some employees are really stupid ^^

    You can also send him a link to this thread.

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    /push for all blind people 😉 the above mentioned method works and solves your problem!

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    Spent an hour in chat with an advisor convinced entitlements had nothing to do with the game launching, hopefully the next one can help

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    Got another advisor. Walked me through 12 steps, and asked him to add entitlement to my account as a last ditch effort and it worked. Thank you OP

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    Love how the solution is to tell them to do the job they should have done in the first place.

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    This worked!  Only took about 30 minutes to get a rep on chat with me, then about another 30 for them to fix it.  I told them I did all the suggested troubleshooting, needed them to add the entitlements, and gave them the link to this article.  They asked me to hold and when they came back it worked.  Thanks for the info, Tim!

Recent Discussions