Forum Discussion

Anonymous's avatar
Anonymous
10 years ago
Approved

Unable to link Origin and Psn for 4 days running

As title says. I've tried every fix here and no dice. If i try via Bf4 it simply hangs on the link accounts screen after entering my creds. If i try via the origin website i get an error message saying there are technical difficulties and to try later. It has been 4 days! Live chat with ea was of no assistance.

10 Replies

  • Hello @Churrsauce

    Your PSN ID and Origin Account should be correctly linked when you first access an EA game online if you use the same email address for both. We recommend that you check your Origin Account to ensure your emails match.

    If the email address for your PSN/PSVita ID is different than the address for your Origin account, connect them using the steps below:

    • Open the Origin client and click the Friends button, then Add a Friend. If you do not have the Origin client installed, you can download Origin for both PC and Mac.
    • In the Import Friends menu, you can choose to "connect" your PSN and EA accounts. Simply sign in with your account details to connect.


    If you are unable to connect, it could be a temporary issue with the servers. Try again later and if the issue persists for more than 24 hours, contact EA support here.

    If everything went fine, then you should be able to see your PSN account listed under Connected Accounts in your account management page (click Account and Privacy in the menu bar).

    Source

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved
    I have tried all that you have suggested and it has been far more than 24 hours. Look around on these very forums, plenty of folks are facing the same issue.
  • apollov7's avatar
    apollov7
    Seasoned Ace
    10 years ago

    Then the best thing to do would be to contact an Electronic Arts Technical Support adviser here.


    Steps to contact Support are listed in this spoiler:

    Spoiler

    1) Click on the game you're having trouble with. (If you don't see it, use the search bar)


    2) Select the platform you're playing on/are having problems with.


    3) Select a topic and list a short description of your problem.


    4) Select the way in which you would like to contact EA. (Options may vary depending on the problem you're having, and your location.)


    Remember to be kind, respectful, and patient with your Support Adviser. Your problem may not be resolved right then and there, but they will do their best to get it resolved as quickly as possible. Thank you!
  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved
    Like i mentioned in my first post i have already done this. Their advice was to try downloading the bf4 demo from the ps store. Which would be great, except for the fact that no such demo exists! I have spent my money on a product that in it's current state is completely useless to me.
  • apollov7's avatar
    apollov7
    Seasoned Ace
    10 years ago

    If you tell them the situation, they will make sure that you can link your Origin ID properly. I have provided you with all the assistance I can, from here only a support adviser could help you.

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved
    Well what you said there is obviously untrue. Because like Ive said now for the third time, ea support staff were of completely no assistance. Though it appears i have no choice but to try again.
  • apollov7's avatar
    apollov7
    Seasoned Ace
    10 years ago

    The first time they gave you advice, you tried it, it didn't work. This time you tell them that advice did not work and they will help you resolve it.

    Thank you.

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved
    I hope so. I don't mean to be such an *, but it's been four very frustrating days. Regardless, in case others are reading this and are experiencing the same issue, i will keep the thread updated. Ea support staff are now asking me to try the suggestion that I made to them (brilliant, are they hiring?) to download the fifa 15 demo. Being another origin title, i may be able to link my psn via fifa 15 instead. I have low hopes, but at this stage i'm willing to try anything.
  • apollov7's avatar
    apollov7
    Seasoned Ace
    10 years ago

    I understand the frustration, and I apologize for that. Most of use here don't work for EA, we're just gamers who volunteer to help others. They should be able to get it sorted for you.

    Once again, I apologize for the trouble.

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved
    Understood, thanks for help thus far.