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Anonymous's avatar
Anonymous
12 years ago

Where do I file a complaint for one of the support "experts"?

I recently lost access to my account and I wasted some time talking to one of the support experts who was absolutely no help and ended up leaving me hanging without saying, "Goodbye." or "I'll be right with you." I spent about half an hour just waiting for a reply before I decided to end the chat. He couldn't even find the account I provided one of my game keys to, and PSN account, birthday, ect. It was just a waste of time. I ended up having Origin call me, and I provided my game key and the nice lady found my account quick like it was nothing. I saved a transcript of the conversation. 


9 Replies

  • Anonymous's avatar
    Anonymous
    12 years ago

    This is AHQ.  This is not EA Help.  The Game Advisers all work at EA Help, and all report to supervisors at EA Help.  They do not report to us, and we do not have connections from here to there.  We are gamers in here, discussing troubles with EA Games, and attempting to come up with self-help fixes for members to apply by themselves.  You have to stay on EA Help until you get satisfaction.  There's nothing for your situation here. 

    https://help.ea.com/contactus

  • Anonymous's avatar
    Anonymous
    12 years ago

    Please read the title, I understand that. You just linked me back to to place I was having the problem to begin with. 

  • Anonymous's avatar
    Anonymous
    12 years ago

    It doesn't make any difference.  I play games.  I do not work for EA.  AHQ is for GAMERS to trouble shoot games with one another.  That's what we do.  We DO NOT do anything at all to supervise any employee at EA.

    You wanedt AHQ to "assume" an authority that I did not believe exists as such. 

    (Edit a day later:  having seen one of our fine moderators asking about logs and numbers earlier this morning, I backtracked to this forum thread to call it to her attention.  I see that she has entered a comment already.  That was very fast.) 

  • I do not know about any place you can complain about EA Advisors. So I guess the only thing you can do is either complain to another EA advisor or complain on the EA forums.

  • EA_Spectre's avatar
    EA_Spectre
    Icon for Community Admin rankCommunity Admin
    12 years ago

    You can use the Contact Us option on help.ea.com to give feedback about your support experience. But usually you should get an email / feedback form after you contacted our Game Advisors anyway. Can you check if you have such an email in your mailbox?

    Edit: I wanted to check your cases and read the chat log but I could not find them on your account. Did you contact us with a different account? Do you perhaps have a case number for me? You should be able to see all your cases here (you have to log in of course):

    https://help.ea.com/my-cases

  • I would also like to file a complaint, I did not receive a survey, my chat was disconnected and the agent refused to offer more help then the below snippet:

    Terrible service, still waiting on a call back option (which i figured out how to get by myself, the call me now option does not populate while using google chrome for some reason - works on Firefox - this is a major point that your support reps should be providing customers to avoid hassle)

    SumitThis is the number on which you may call as it is the international support number: 
    44 203 0141818
    youthat is unacceptable
    youplease send me the steps on how to get the call me now option
    SumitI have already provided you the complete information about your issue but you have been asking for something which is not possible on our end so I need to disconnect the chat session. If you need help with anything else please feel free to get back to us anytime we are here to help you.
     
     
    I am a Manager at a telecom and if one of my employees treated a customer this way they would be suspended at best. 
     
     
     
    I realize this is a very old thread but contacting EA has proven to be nearly impossible so i'm resorting to this. Please contact me EA.
  • Anonymous's avatar
    Anonymous
    8 years ago
    Im currently having similar issue's iv managed to get through to 2 different people both have cut me off then itd only let me set up a call wich iv done but then i get a email saying they couldnt get through even tho iv been sat by the phone waiting for them to call im livid im being messed around like this and now just want to put a complaint in any ideas how to speak to a real person
  • Anonymous's avatar
    Anonymous
    8 years ago
    I had a very similar issue just now. I had to get with 3 advisors and 1 supervisor and they all treated me the same way saying they had already given me all the information about my issue and then dropped me without giving me a chance to follow up. Clearly nobody is keeping these advisors in check.
  • Anonymous's avatar
    Anonymous
    8 years ago
    I’ve been trying to get my madden mut rewards for opeing 1000+ packs in game and after 6 different dumbasses I’ve given up on my rewards.. * it .. FYI I opened 2871 packs in MUT .. and not one mf reward ! Ea is garbage

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