Missing Account

I logged into Battlefield for the first time on my pc and everything i bought achieved even earned on My XBOX account is not there nothing. its almost like im having a new account entirely. my ea is linked with my xbox account already for a LOOOOOONNNNNGGG time since i had it originally. I've tried the Help website but it does not work no human answers and every time i try to make a new ticket it marks it as respawned to continue every time i do so it doesn't give me the option after i click it to add more continue it or fix the ticket it just continues giving me some bot form respawned that someone made after making the ea site as a default respawnce can anyone help me