Re: EA ACCESS BTF V NOT WORKING

Hi @Bollitoouwu. Are you trying to play Battlefield V on a different account other than the one where you've signed up for an EA Access membership? If you're playing on that account it isn't saying that you're a trial user? 

/Kent

Hi @EA_Kent That's right, I try to play in a different account with which I have acquired a 12-month membership (Gt: A A Z Rz) in any other account it is impossible for me to enter multiplayer mode. with any other account the game recognizes me as a trial player. In the original account (A A Z Rz) the game allows me to play normally in all game modes. 

Gotcha. Have you tried removing that other Gamertag from your Xbox and re-adding it to see if that helps? 

Steps on how to remove and reattach a Gamertag on Xbox One: 

- https://beta.support.xbox.com/help/account-profile/manage-account/add-remove-account-xbox-one

/Kent

That's right, I've tried it, I already formatted the console 2 times. I called Microsoft to remove the BTF V licenses and none of that worked

Can we try removing this Xbox as your main account's home console to see if that helps? We've heard from a few people who have said they were no longer stuck as a Trial user after that. 

Open up your Xbox Settings > Personalisation > My Home Xbox > Change from Home Xbox to Not Home Xbox. If you've ever game-shared with that account reach out to your friends and make sure their console isn't set as the Home Xbox for your account. After that try launching Battlefield V again and see if you have access to the full game. 

If that works you should be able to set your console back to your Home Xbox on your main account. 

/Kent

My console is "Not My Home Xbox" and still not working, I still appear as "Trial User" 

Thanks for giving it a shot. I'll forward this information up to the Battlefield team so they can take a look. 

/Kent

Thank you, I have almost 3 weeks reporting it and I hope this time it works, thanks for attending to my case, I bought EA ACCESS just to play battlefield V and since then I have not been able to play a single minute

I was wondering if he ever got back to you my friend is having the same problem and I really want to play BF5 with him

So... I reported the same problem as @Bollitoouwu but it was with the Gamepass.

Will we have a fix for this soon?

i have this too on gamepass same as OP this has been going on since last year

@EA_Kent My friend purchased a 6 month sub of game pass ultimate which includes EA access for free. He wanted to download Battlefield V and play with me. He is using the account with the subscription and it recognizes him as a trial player when he tries to join. I own the game through disc on Xbox one but I upgraded to a Xbox Series S and I dont own the digital and it allows me to play multiplayer just fine.