Forum Discussion
7 Replies
- huacishuuuu2 days agoSeasoned Newcomer
Sorry to trouble you so late, but the problem persists. I have disabled the relevant services, yet nothing worked. The SFC scan reported corrupted system‑files. I have also reinstalled the anti‑cheat software and performed a clean boot, but the issue remains unsolved.
Windows Resource Protection found corrupt files but was unable to fix some of them.For online repairs, details are contained in the CBS log file located at windir\Logs\CBS\CBS.log, for example C:\Windows\Logs\CBS\CBS.log.For offline repairs, detailed information is available via the /OFFLOGFILE flag.I also ran DISM /Online /Cleanup‑Image /RestoreHealth, and it still failed to fix the problem.Strangely enough, Battlefield 1 runs perfectly fine on my computer.
- EA_Barry2 days ago
Community Manager
Thank you. I have some troubleshooting steps for you.
Disable or otherwise remove any/all of the following ASUS utilities:
- Armoury Crate
- AI Suite
- ASUS DriverHub
- Aura/RGB utilities
- Other ASUS monitoring/tuning tools
Run Command Prompt as Administrator then run these commands:
DISM /Online /Cleanup-Image /RestoreHealth
then:
sfc /scannow
Uninstall and reinstall EA Javelin anticheat :
How do I install and troubleshoot EA Javelin anticheat on PC?
Perform a clean boot before retrying the game
Please let us know how these steps go for you. Thank you. EA_Barry.
- huacishuuuu2 days agoSeasoned Newcomer
I have generated my DxDiag report and attached it below.
- EA_Barry2 days ago
Community Manager
Please generate and post your Dxdiag report here. There is error reporting info in that file that will help us troubleshoot further. Thank you. EA_Barry.
- huacishuuuu2 days agoSeasoned Newcomer
Unfortunately, the game still crashes on startup with error code 0xC000009A.
- huacishuuuu2 days agoSeasoned Newcomer
Still no luck. I updated the system, yet the game won’t launch.
- EA_Barry2 days ago
Community Manager
A couple of troubleshooting steps to try:
- Run Windows Update and install any available updates.
- In the EA app, click into the game and then choose Manage and then Repair.
Let us know how this goes for you. Thank you. EA_Barry.