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huacishuuuu's avatar
huacishuuuu
Seasoned Newcomer
2 days ago

Request for help: Battlefield V crash on startup, Error 0xC000009A

I have been troubleshooting this issue all afternoon. I‑have reinstalled the C++ Redistributable packages, the EA Anti‑Cheat service, and even the full game itself. I also tried using a VPN/accelerator, along with many other fixes, yet the cra

sh still persists. I have run out of solutions.

7 Replies

  • huacishuuuu's avatar
    huacishuuuu
    Seasoned Newcomer
    2 days ago

    Sorry to trouble you so late, but the problem persists. I have disabled the relevant services, yet nothing worked. The SFC scan reported corrupted system‑files. I have also reinstalled the anti‑cheat software and performed a clean boot, but the issue remains unsolved.

    Windows Resource Protection found corrupt files but was unable to fix some of them.For online repairs, details are contained in the CBS log file located at windir\Logs\CBS\CBS.log, for example C:\Windows\Logs\CBS\CBS.log.For offline repairs, detailed information is available via the /OFFLOGFILE flag.I also ran DISM /Online /Cleanup‑Image /RestoreHealth, and it still failed to fix the problem.Strangely enough, Battlefield 1 runs perfectly fine on my computer.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    2 days ago

    huacishuuuu​ 

    Thank you. I have some troubleshooting steps for you.

    Disable or otherwise remove any/all of the following ASUS utilities: 

    1. Armoury Crate
    2. AI Suite
    3. ASUS DriverHub
    4. Aura/RGB utilities
    5. Other ASUS monitoring/tuning tools

     

    Run Command Prompt as Administrator then run these commands:

    DISM /Online /Cleanup-Image /RestoreHealth

    then:

    sfc /scannow

    Uninstall and reinstall EA Javelin anticheat :  

    How do I install and troubleshoot EA Javelin anticheat on PC?

    Perform a clean boot before retrying the game

    Please let us know how these steps go for you. Thank you. EA_Barry.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    2 days ago

    huacishuuuu​ 

    Please generate and post your Dxdiag report here. There is error reporting info in that file that will help us troubleshoot further. Thank you. EA_Barry.

    DXDIAG

  • huacishuuuu's avatar
    huacishuuuu
    Seasoned Newcomer
    2 days ago

    Unfortunately, the game still crashes on startup with error code 0xC000009A.

     

  • huacishuuuu's avatar
    huacishuuuu
    Seasoned Newcomer
    2 days ago

    Still no luck. I updated the system, yet the game won’t launch.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    2 days ago

    huacishuuuu​ 

    A couple of troubleshooting steps to try: 

    1. Run Windows Update and install any available updates.
    2. In the EA app, click into the game and then choose Manage and then Repair.

     

    Let us know how this goes for you. Thank you. EA_Barry.

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