Forum Discussion

AaaE_72's avatar
AaaE_72
2 years ago
Solved

"waiting on player"

I started a new case about my problem, but it says "waiting on player". This is what I received on my Email: 

Hi aaae72,

We noticed you reached out to our advisors because you need help with your game. Have you checked EA Help?

You can also check the Answers HQ community to see if someone else has already answered your question.

Still need help? Let us know and we’ll get back to you as soon as we can.

Thanks,

EA Help 

How do I tell these lazy * that I still need help?

(I waited already like 3 days)

  • EA_Vendcera's avatar
    EA_Vendcera
    2 years ago

    Hi @AaaE_72,

    that's a bit weird. I would then suggest trying to reach out to support via Live-Chat instead.

    Not all contact options are displayed for each category, so you might have to change some categories around, but then an advisor can hopefully help with your issue directly.

    -Vendcera

3 Replies

  • EA_Vendcera's avatar
    EA_Vendcera
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @AaaE_72,

    that's a bit weird. I would then suggest trying to reach out to support via Live-Chat instead.

    Not all contact options are displayed for each category, so you might have to change some categories around, but then an advisor can hopefully help with your issue directly.

    -Vendcera

  • AaaE_72's avatar
    AaaE_72
    2 years ago

    so what category should I select? just a random one? by the way, they just closed my case and said "fixed", although I checked my game and the problem still isn't fixed.

  • EA_Vendcera's avatar
    EA_Vendcera
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @AaaE_72 It's not all too important what specific category, as long as it will give you the option to live chat. It will then be easier if you can talk with someone directly.

Featured Places

Node avatar for Battlefield V

Battlefield V

Join the Battlefield V community to learn all you need to know. Find game information and updates, talk tactics and share Battlefield moments.Latest Activity: 2 days ago
15,814 Posts

Recent Discussions