Tiebreakers Don't Exist

I'm in an online dynasty with some friends, a four way tie for second place in the Big 10 between Minnesota (me), Oregon (cpu), Ohio State (cpu), and Fresno State (another user who we put in the Big 10 for some reason). All four finished with a 7-2 record in conference. Minnesota was the only school to play all three of those teams, beating Fresno and Oregon but losing to Ohio State. Oregon played Ohio State and won. Fresno played neither Ohio State or Oregon. We shared no common conference opponents among all four schools.

If the results were determined by number one, which is head to head... Minnesota would have won the tiebreaker with a 2-1 record. Ohio State went 1-1. Oregon went 1-1. Fresno went 0-1. Number two and three can't apply since there were no common conference opponents. So number four, conference strength of schedule, would be next in the real life Big 10 rules.

Minnesota should have won the tiebreaker followed by Ohio State, Oregon, and Fresno. 

Fresno wound up winning the "tiebreaker" which appears to be... alphabetical order best I can tell? 

There's a lot of promise with this game... but being kept out of the Big 10 Championship game against a team I beat is bad enough. It's even worse knowing that it's simply because tiebreakers don't appear to be active in any form. No idea how to get this to EA. I imagine they know. I can't imagine how it could have gotten into the game without being addressed. 

Has anyone else had this issue?