Missing Xavier Restrepo

I am also missing the Restrepo card in my item binder. Can any game dev help me? 

EA ID: KillaCamp_

PS5

I messaged support yesterday and they told me they were working on it diligently. I’ve played so many challenge games and have yet to get the card. Did it just pop up in your item binder after the game?

PS5 : SlySimmons

Product: EA SPORTS™ College Football 25
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your gamertag/PSN ID? SlySimmons
Date/time issue occurred 08/20/24
What type of issue do you have? Gameplay
Which mode has this happened in? College Football Ultimate Team
Summarize your bug I never received the Heisman Hopeful card Xavier Restrepo from the Welcome pack. I only received the UT Tip in the welcome pack. My PSN is SlySimmons. I want to grind the challenge but don’t want to waste time if I never get the card. Please help.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Opening the UT Heisman Hopeful Welcome Pack.
What happens when the bug occurs? Only the UT tip is in the pack,
What do you expect to see? The Xavier Restrepo card.

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EA please help me out. I want the card very badly so I can grind the challenge.

Product: EA SPORTS™ College Football 25
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5 Digital Edition
What is your gamertag/PSN ID? Deuzz_Ex
Date/time issue occurred 10/22/24 @ 8pm
What type of issue do you have? Gameplay
Which mode has this happened in? College Football Ultimate Team
Summarize your bug In the Heisman Hustle solo season campaign, the listed rewards for getting 7 wins are an upgrade token for Restrepo, and a 86+ BND pack. I receive the upgrade tokens perfectly fine, but the packs open up as empty. My homepage lists 5 unopened packs, all from this event, but when I select the unopened pack icon, the next screen says I have no packs. But the homepage still shows 5 unopened.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Confirm what the rewards should be from completing the challenge, or why I am receiving inaccessible packs.
What happens when the bug occurs? When I receive the 7 win rewards for the Heisman Hustle event, the 86+ BND pack is empty. It shows on the homepage as unopened, but then the unopened pack page indicates there is nothing there, despite the homepage notification.
What do you expect to see? Rewards from an 86+ BND pack

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These are images of the screens showing unopened packs from the event, and the following screen showing nothing there.

i'm also missing 86 xavier restrepo card my psn is WIFIsucks

@e34218s7 

Please reply to the info request on this at the following thread: 

https://answers.ea.com/t5/College-Ultimate-Team/Heisman-Hustle-rewards/m-p/14190593#M2915

Thanks.

Yep me too - miss Restrepo

xbox: SpruceBell37616

SAME

Missing Restrepo. Xbox: SpruceBell37616