Forum Discussion

1 year ago

Solved

“You have lost connection to EA Servers” in Dynasty

In dynasty trying to play my game, get about a quarter in, maybe less sometimes, and I get the error code saying that I have lost connection to EA Servers. This happens every single time I try to pla...

TheDom45
1 year ago
@EA_Illium this seems to have worked. I found this solution in another thread this morning and gave it a shot and so far so good, I was able to play my dynasty again. Thank you!

EA_Illium

EA Staff (Retired)

1 year ago

Hi @TheDom45

Thanks for reaching out to the community!

When you have a moment can we give the following steps a try?

Make sure you have the latest software update.
Quit the game and other running apps from Quick Resume (For Series X|S consoles)
Unplug any devices attached to the USB slot.
Troubleshoot your connection to EA games
Open you're Xbox NAT Type
Clear the MAC Address.

From the Xbox dashboard, click Settings, then go to All Settings.
Go to Network, then Network Settings.
Click Advanced Settings, then Alternate MAC address.
Select Clear, then restart your Xbox.

TheDom45
1 year ago
@EA_Illium this seems to have worked. I found this solution in another thread this morning and gave it a shot and so far so good, I was able to play my dynasty again. Thank you!
- EA_Illium
  EA Staff (Retired)
  1 year ago
  Hi @TheDom45, Awesome and glad to hear it's working!
  - starfoxforcefiv
    1 year ago
    Is there a solve for this on PS5 console? Literally having the exact same problem. I've tried the power cycle instructions.
Cheboygan44
1 year ago
@EA_Illium I have tried the same thing multiple times… unfortunately hasn’t worked for me.