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JSchlmp11's avatar
JSchlmp11
Seasoned Newcomer
7 months ago

Can’t Sign In Due To Incorrect Email

Every time I play the game I have to sign in to my EA account, but the email account that first pops up is wrong. So, I have to press O (PS5 user) to go back to the blank email and type in the right one every time, no big deal. Tonight, it just started, when I press O to go back it just goes back to the Home Screen and does not let me switch the account. I have tried restarting the game and the PS5. It is a digital copy not a disc. Please let me know what I can’t do to fix this. Thank you

connectivity
login issue

14 Replies

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  • lManxManl's avatar
    lManxManl
    New Novice
    7 months ago

    Exact same issue started last Monday and haven’t been able to play since. 

  • jMERC730's avatar
    jMERC730
    Rising Newcomer
    7 months ago

    Oh my gosh!!! My brother kept telling me that it’s something that I’m doing and I felt like I was going crazy! Now I have two games that I can’t play! I literally just bought my new console this week!

  • lmzdq86u2kl9's avatar
    lmzdq86u2kl9
    Newcomer
    7 months ago

    Mine is doing the same thing . Please help us! This my favorite game 😭😭😭😭

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    7 months ago

    JSchlmp11 If the email linked to the EA account is not the right email, you have to change this on your EA Account You can log in with your PSN ID to see which email is linked. However, if you do not have access to the email on file for any reason, you have to contact support so that they can change the information on your EA account and make sure your PSN ID is linked to the correct EA account.

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