Forum Discussion

GHETTSURFIN's avatar
5 months ago
Solved

Cannot connect to servers & can’t connect email to psn

  • EA ID (PSN ID/Gamertag): PSN - FYRE_ICE_
  • Which platform are you on? PS5
  • Are you getting an error message? Yes
  • Which game mode are you playing when this happens? Every mode 
  • Does this only happen in one game mode? No
  • Please share any steps you've tried so far to resolve the issue: everything said in the thread. Even deleted and downloaded the game back. Restored liscense. 
  • EA_Illium's avatar
    EA_Illium
    5 months ago

    Hey @GHETTSURFIN It looks like we might be having an issue with your EA account, which can prevent you from playing online. 

    I would recommend reaching out to our support to take a look. 

     

    How to use EA Help

    Cheers!

     

7 Replies

  • Just got the game and can’t connect ea login to psn & servers won’t connect either. Same experience with madden 25. Is this similar to your experience? 

    photos below of errors.

    cannot play online… wtf nvr had this happen b4! 

    • EA ID (PSN ID/Gamertag): PSN - FYRE_ICE
    • Which platform are you on? PS5
    • Are you getting an error message? Yes
    • Which game mode are you playing when this happens? Every online mode
    • Does this only happen in one game mode? No
    • Please share any steps you've tried so far to resolve the issue: everything said in the thread. Even deleted and downloaded the game back. Restored liscense. 
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 months ago

    Hey @GHETTSURFIN It looks like we might be having an issue with your EA account, which can prevent you from playing online. 

    I would recommend reaching out to our support to take a look. 

     

    How to use EA Help

    Cheers!

     

  • Can you help the servers link with my current email account 

  • MrKrikke10's avatar
    MrKrikke10
    4 months ago

    Got the game finally about a month ago, so just experiencing this issue as well as of recently. To my understanding, we all must have had EA accounts at one time or another for another game. Then, for lack of use or whatever other reason, those accounts became disabled but were already "tied" to our PS or Xbox accounts. According to EA's website, once an EA account is tied to your gaming account, thats it, thats the only one you can ever have. Even if you logged in, updated password, did "everything" they suggest, it doesn't matter because that EA account became disabled. And again, according to EA's website, once an account is disabled, you can not re enable it even after changing password, etc. So at the end of the day and reading all these other's bad experiences with customer service, I think were SOL. 

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