Forum Discussion
13 Replies
- EA_Illium5 months agoCommunity Manager
Hi @tmill10
Thanks for reaching out to the community on Answers HQ!
To check have you tried the following steps?
Spoiler- Make sure you have the latest software update.
- Perform a power cycle.
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Unplug any devices attached to the USB slot.
- Reinstall the game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.
- Troubleshoot your connection to EA games
- Open you're Xbox NAT Type
- Clear the MAC Address.
- From the Xbox dashboard, click Settings, then go to All Settings.
- Go to Network, then Network Settings.
- Click Advanced Settings, then Alternate MAC address.
- Select Clear, then restart your Xbox.
Cheers!
I have tried all the troubleshoots and nothing as worked.
In the same boat as @tmill10 . Been on these forums for days now, attempted to talk to EA help agents who give up after asking me to perform the troubleshooting tips listed here, who also then instruct me to post on these forums for help where I get lead to the same troubleshooting tips we already attempted. Very frustrating.
Doesn't seem like anyone involved with the EA help team cares much about this issue. It seems as if once these generic troubleshooting tips are all any of them have to offer, and if none of them work, then oh well, looks like you're SOL buddy. Been told for over a week now that they've reported the "bug" and are investigating, with no way to track any progress or get any updates from the team on if anybody is actually working to resolve this. Seems as if it's only affecting a very small percentage of players, so seems likely they'll continue to do nothing.
- MrHoosi3r5 months agoSeasoned Rookie
Same here, it is 7 days going on 8 for me. I know the forum people and ea support I contact are doing the best they can, but it's not like they are devs so they can't just fix this issue. But it really is ridiculous how many people are experiencing this and getting absolutely 0 support or any transparency out of anyone from EA. Why lie to us instead of just admitting that there is a problem and at least let us know if they are working on it or how long it might take. I really hope ea finally faces a lawsuit large enough one day they actually start caring about just one of their games more. I'm so done I think I might just see if I can refund my games at this point because believe me I have tried every possible solution offered to me and more and nothing fixes this it is entirely on their end.
- MrHoosi3r5 months agoSeasoned Rookie
For anyone seeing this please give xp and respond "me too" on other server posts you see. The more attention the posts get the more they might be inclined to answer or give at least a real answer/
I'm in the same boat except its been 2 weeks for me and I'm on PS5
- MrHoosi3r5 months agoSeasoned Rookie
@CDO_2 @scody93 Please respond "me too" to the original post in this discussion. Many users are having problems with no support from EA the best thing to do is to draw attention to the issue. If you have the time please go to other posts like this and click "me too", I am personally on 10 days
Hey guys if ur playing ultimate team and it keeps saying can't connect to the servers, what I did was delete my line up and rebuild it again and now it's working for me after almost 3 weeks
Got the game finally about a month ago, so just experiencing this issue as well as of recently. To my understanding, we all must have had EA accounts at one time or another for another game. Then, for lack of use or whatever other reason, those accounts became disabled but were already "tied" to our PS or Xbox accounts. According to EA's website, once an EA account is tied to your gaming account, thats it, thats the only one you can ever have. Even if you logged in, updated password, did "everything" they suggest, it doesn't matter because that EA account became disabled. And again, according to EA's website, once an account is disabled, you can not re enable it even after changing password, etc. So at the end of the day and reading all these other's bad experiences with customer service, I think were SOL.
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