Hi team, my controller keeps freezing. The same thing is happening to my opponents. I have a ps5 and I gave the early release version. here is a video: https://youtube.com/shorts/TjlYhgQPapE?si=gmenTbSnwSCQlTLh Anyone having the same issue?

@awuku23 Mine is almost unplayable. I have tried all 3 of my PS5 controllers, and all have the same issue. Randomly lose ability to control players or navigate in-game menus. I have tried resetting controllers and reconnecting them. Would love to hear some official advise.

I have submitted a complaint to EA but wondering if anyone is having this issue? I have lost 10 games due to game freezing and controller being unresponsive. [Unrelated video removed - EA_Barry]

I play on Xbox S and I’m having the same issue. The controls are frozen and the play art screen is on my screen and i can’t do anything else. I can’t even snap the ball or anything except look at the play art screen.Is there anyway y’all can push out an update to correct this bug?

Hoving the same problem on here I have an xbox series s and everything I try to get a tackle or a pick it just doesn't want to move and I feel like there should be an update that should help with that idk tho that just me.

I’ve been having this issue for months. Cant play the game. Cant press “any button” to even get into the game without resetting the controller. I pretty much have to reset it to do anything. Once in the game, it automatically goes to the view of the route tree/assignments, I can snap the ball but then cannot pass it, it’s just stuck. Emailed support while back with no issues. I’ve made sure software is up to date, deleted the game several times and re-installed, nothing works. Very frustrating, just $90 on a game wasted…

College Football 25 controler freezing

21 Replies

dsmith109
8 months ago
@awuku23 Mine is almost unplayable. I have tried all 3 of my PS5 controllers, and all have the same issue. Randomly lose ability to control players or navigate in-game menus. I have tried resetting controllers and reconnecting them. Would love to hear some official advise.
EA_Illium
Community Manager
8 months ago
Hi @awuku23 @dsmith109

To check does this happen in both wired and wireless modes with the controller?

Also when you have a moment, can we try the following?

Make sure you have the latest software update.

Troubleshoot your connection to EA games

Perform a power cycle.

Touch the power button on the front of the console for at least seven seconds until the system beeps twice.

Turn it back on after one minute.

Launch your game.

Unplug any devices attached to the USB slot.

Reinstall your game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.

Restore the license for the game.

Go to Settings on your PlayStation.

Click Account Management then Restore Licenses.

Enter Safe Mode and Rebuild your PS database
awuku23
8 months ago
Hi there, It happens both for wired and wireless and I have done all that you suggested except #6 and #7 which I will not do. However I played today and had no issues at all. Am going to play 3 games again tonite and report back but somehow the issue did not happen today. I have reset the controller, updated the controller, changed the cables, reinstalled the game, etc.
I will report back in 48 hours with an update but aoo far it seems to have solved itself not because of anything I did.
awuku23
8 months ago
@EA_Illium So I just played online at 8:30 pm EST and it just froze on me again so ignore the good news from earlier. This issue is still existing. This problem used to happen in madden 24 but it didn’t cause the timeout because it only would happen once per game and cleared up after the first try.

Please can you fix this? I only play online and do t care about dynasty or ultimate team and all that, I play to play humans online.
awuku23
8 months ago
@EA_Illium Hello, update alert. The game is broken. Someone just lost to me because of this issue. I think it may be because of substitutions pr maybe losing connection to the servers due to too many users perhaps. I played 3 games in the afternoon and they were flawless but I didn’t make any subs and the servers were not loaded.
https://youtube.com/shorts/UzWWSTgMbIo?si=aljUgmyVVTngm6_5
please help, it’s becoming unbearable. I paid for both this amd madden and this is what I get? Getting annoyed slowly. 😔😅🙂
awuku23
8 months ago
I have submitted a complaint to EA but wondering if anyone is having this issue? I have lost 10 games due to game freezing and controller being unresponsive.

[Unrelated video removed - EA_Barry]
EA_Illium
Community Manager
8 months ago
Hi @awuku23

Would it be possible to get more information on this?

EA ID (PSN ID/Gamertag):

Which platform are you on?

Are you getting an error message?

Does this only happen in one game mode?

Please share any steps you've tried so far to resolve the issue:

If possible, share a Screenshot or Clip...

Cheers!
awuku23
8 months ago
All the info is in the video. I only play Road to college football playoffs. Name is Nomad_black. I play on ps5. I think maybe it happens after I make substitutions but that has not happened 100% of the time. I have to pause to resolve the freeze issue but since I get only two pauses per half I get DNF. This is not a controller issue since others are having same issue.
See video below:
1. https://youtube.com/shorts/TjlYhgQPapE?si=R2MkqUTnDbmiCXJ4
2. https://youtube.com/shorts/GbX1euYwyKU?si=cC24qt7he9PTq5vB
Bamaboy5305
8 months ago
I play on Xbox S and I’m having the same issue. The controls are frozen and the play art screen is on my screen and i can’t do anything else. I can’t even snap the ball or anything except look at the play art screen.
Is there anyway y’all can push out an update to correct this bug?
gcaldwell_ea
8 months ago
Are you also playing in an online game?