I can’t buy points from the store in ultimate team.
I can no longer buy any more points on the CFB 25 ultimate team store. I used a prepaid Visa card that I was gifted a couple weeks ago and now I no longer have access to the store.
Forum Discussion
24 Replies
one says waiting on player but it won't let me talk to an advisor anymore.
EA_AljoCommunity Manager
How many cases have you created for this? When checking their status, do any say "waiting on player"?
I have stil not gotten a response from an advisor as to why I can't purchase in-game content from the College Football 25 ultimate team store.
- EA_Aljo
Hello, @FormDingerz
Did you get a response from an advisor? Unfortunately, we can't help with account related issues over Answers HQ.
- @EA_Aljo I have already opened a case but have not received a resolution to this problem. Is there anyone else I can contact to get this issue resolved.
I would use that, but I don’t have access to the store.
- EA_Aljo
You said your personal card is fine. Can you use that instead?
So I just no longer get to access the store through the game? I used up the prepaid Visa card already, I just don’t have access to the store anymore.
- EA_Aljo
It sounds like the issue is with the pre-paid card. Unfortunately, that's not something we can help with.
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