Forum Discussion

SHOTS345632's avatar
SHOTS345632
7 months ago

Online dynasty - Error "Our servers cannot process your request"

Everytime I go to join a online dynasty rather I search it or get a invite it takes me through all the creations but once I get to the school history and click “continue” it automatically pops up a...
EA_Illium's avatar
EA_Illium
Icon for Community Manager rankCommunity Manager
7 months ago

Hey @SHOTS345632 

If you have a moment can we try the following steps and check if this keeps up?

  1. Make sure you have the latest software update.
  2. Troubleshoot your connection to EA games
  3. Unplug any devices attached to the USB slot.
  4. Perform a power cycle.
    • Touch the power button on the front of the console for at least seven seconds until the system beeps twice.
    • Turn it back on after one minute.
    • Launch your game.
  5. Restore the license for the game.
    • Go to Settings on your PlayStation.
    • Click Account Management then Restore Licenses.
  6. Enter Safe Mode and Rebuild your PS database
  7. Reinstall your game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.
xnzmg1exu04p's avatar
xnzmg1exu04p
7 months ago

Our server cannot process your request at this time..please try again later. We apologize for any inconvenience. You have been returned to the main menu. 

Same error message I've been getting for the last few days. I can get into my dynasty but I cannot play a game or practice. My online partner CAN play and practice.

Did the update this a.m.(july 30th), restarted the counsol. Same message.

PSN ID SuperJayeMan33

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