This has probably been addressed already, but I cannot seem to play a full game on either CFB or EA FC for getting kicked at random times during a game. I’ve done everything possible with my system and internet connections. My speed is blazing fast and I have no other issues with anything else. It’s always been EA’s servers. Does anybody else have this issue?
Community ManagerHi there, @aeed6bf320225875
Thanks for reaching out. Are you playing on a wired or wireless connection?
Wireless. The download speed is over 300 mbps and the upload is around 35 mbps. The upload is not as high as I’d like but that shouldn’t be the reason I get kicked from the servers every game either. Do you have any advice?
Community ManagerThis is very common with a wireless connection. Speed isn't the issue. It's more about stability and a wireless connection just doesn't offer that. Can you switch to a wire or is your router too far away?
I am right above my router and I’ve now played multiple other games online from different developers with no issues. It seems this is an EA server issue which I and other friends have had problems with for years.
Community ManagerDo you mean it's in a room on a floor under yours? That is surely going to cause disconnects. There is a connection test for FC 24. Try running the Connection Quality Report and get me a screenshot of the overall score as well as the match history. The button for that is on the left side of the Connection Quality Report screen.
Yes I am in a room above my router/modem. I’ve yet to be disconnected from sea of thieves, prominence poker or call of duty which all three are from different servers. EA is the only one I’m having trouble with so this is definitely an EA issue. I’m working on the FC report because I didn’t have it shared. Playing a game now which I’ll surely get kicked and maybe it will show then.
Community ManagerYou're going to need to play several games so there's enough data to generate the report.
Every game is different. Just because some games don't disconnect, but others do, it doesn't mean the issue is only related to the game. Each has different requirements for data transfers. Our sports games have a lot of data being sent and received so all involved will stay in sync. Competitive games really need to be played over a wired connection for the most stable and lag free experience.
If you absolutely must stay on a wireless connection, make sure it's using 5G and not 2.4G. Also, you could put your console on it's own wireless channel. While these can help, chances are excellent you'll still have issues. A good option is to get a powerline adaptor. I use a couple of them myself without any issues.
Just post the CQR when you get a chance.
Thank you for the advice. I’ve been able to play wirelessly for years on PS3, PS4 and PS5 with some lagging but mainly stable connections. Most of the issues have been with EA titles but it’s mainly been a recent issue to this extent. I was generally able to play CFB 25 online without getting disconnected until about 2 weeks ago. Now every game gets disconnected minutes into it. My speeds and internet connection have no issue with any other media or streaming platform. This should not be happening.
Community ManagerIt's possible there's something now causing interference that wasn't before. Again, I recommend checking to make sure you're using a 5G connection.
When you stream media, it's buffered so that when your connection drops, it'll keep playing for a bit. You don't notice this since your connection is most likely briefly dropping. That doesn't work when playing our sports games as the moment a disconnect is detected, the game ends. Even if you reconnected momentarily after. Chances are excellent the same is happening in other games. However, they are allowing you to reconnect and continue playing.
Please let me know when you get those screenshots. That will show show more details on your connection.
You also may want to do some research online regarding wireless connections and competitive gaming so you're better informed of the pros and cons of wired vs wireless.
Right, I understand what you’re saying and it’s true but I don’t think it applies to my situation for the reasons I’ve stated. I’ve even been disconnected trying to reply to this forum and a live chat on EA’s website while not having any dips or disconnects on anything else in my house. So for some reason, EA is not working as it should in my region or something else is going on.
