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15 Replies
Hello. I an recieving an issue on CFB 25 that says “there was an error retrieving your currency balance” and cannot access any modes or the store in Ultimate team.
- @okstate48 Any updates on this?
I am unable to play ultimate team in CFB25 it will load up freeze and give me the message “error retrieving your currency balances” started happening right after I bought a pack from the store
Same with me
- EA_Pulsar2 years ago
Community Manager
Hey everyone, thank you for bringing this issue to our attention. I'd be glad to investigate this for you. Before we proceed, could you please try some basic troubleshooting steps to see if that resolves the issue with your accounts?
- Restart your console
- Log out and sign back in to your account
- Create a new line up with different players
Let me know how that works for you.
- rrappaport732 years agoRising Newcomer
Same here. Or it says “Our servers cannot process this request..”
I’m having the same issue, 2 error messages
first one is the server error the other is “there was an error retrieving your currency balance”
was told by ea support to post here
PSN NAME IS BORNSINNER09
i opened my varsity pack from orientation pass and am now getting "our servers cannot process your request at this time" and "there was an error retrieving your currency balances" as its loading the ultimate team game mode. i cant even get to the screen to see my team, the challenges, my line up nothing. i did the steps here, its not resolved. i just wasted 50k gold coin to play gauntlet just for this to happen.
xbox gamertag is fuzgod
fix it plz
Would also like to note the fix mentioned does not work. I was finally able to access my lineup in CUT and even after filing out the new roster (in its entirety) the game crashed right away when I went to find a game
Iv'e tried all the solutions that were suggested and none of them work I have been kicked out of ultimate team 30 times about in the last 2 days and I'm not sure what to do.
Xbox Username: Captn Pipe9499
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