Forum Discussion
EA_Illium
EA Staff (Retired)
11 months ago
Would it be possible to get more information on this?
- EA ID (PSN ID/Gamertag):
- Which platform are you on?
- Are you getting an error message?
- Does this only happen in one game mode?
- Please share any steps you've tried so far to resolve the issue:
- If possible, share a Screenshot or Clip...
Cheers!
11 months ago
Do you happen to have any info on this fix? Thank you.
- EA_Illium11 months ago
EA Staff (Retired)
Hey @PigMissile25
If possible could we get a screenshot or clip (YT link works as well) of when this happens and we can pass it on to the team?
Also, if you haven't already give the following a try:
- Make sure you have the latest software update.
- Perform a power cycle.
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Unplug any devices attached to the USB slot.
- Reinstall the game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.
- Troubleshoot your connection to EA games
Thanks!
- 11 months ago
Please see video I attached
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