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hbgjay15's avatar
hbgjay15
New Novice
22 days ago
Solved

Appeals, tos, begging

SimGuruRitzy​EA_Darko​DiscoTebow​ idk I’m literally just @‘ing people randomly, but I have a major issue regarding CFB 26 and my account, I was falsely banned after I exited a match where my opponent De-synced me and essentially froze my game, I had to quit out and when I came back into the game I got banned for “cheating” I submitted my appeal on the 5th….. it is now the 20th and I have heard nothing back from any real people, it has been saying waiting on studio for such a long time now, this should be a simple fix and I’m not here to be mean or rude to anyone at EA, but you guys make it hard. I just want to play ultimate team again that’s the only game I play. Can I please get a response? Attachments are present as well, the video would not upload even though I am trying to link it. Can you guys please just hit up the tos team? Please I **bleep** near beg you.

  • Hey hbgjay15​ please do not mass tag on the forums as we consider this spam which is a breach of our rules.

    Know it's not what you want to hear but we cannot help with anything account related on the forums.

    We simply do not have the ability to discuss your account with you so the best thing we can suggest is to speak with the team who does deal with appeals here

    As you already have an open appeal then it may be worth waiting a little longer, know it sucks not being able to play but our team review all appeals. It can just take a little time as they received hundreds if not thousands each day.

    Best of luck with it.

    Darko

3 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    20 days ago

    Hey hbgjay15​ please do not mass tag on the forums as we consider this spam which is a breach of our rules.

    Know it's not what you want to hear but we cannot help with anything account related on the forums.

    We simply do not have the ability to discuss your account with you so the best thing we can suggest is to speak with the team who does deal with appeals here

    As you already have an open appeal then it may be worth waiting a little longer, know it sucks not being able to play but our team review all appeals. It can just take a little time as they received hundreds if not thousands each day.

    Best of luck with it.

    Darko

  • EA_Darko​ but bro, it’s coming up on a month now since I sent my appeal, I have had people who got banned the same day I got banned say they got unbanned! You’re literally the only person remotely close to EA that has responded other than them AI chat bots. I know you can’t handle the situation, but could you push it a little for me? I’m sorry for tagging you or if I’m being annoying, I just find it unfair that I have been banned for this long for doing nothing…

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    11 days ago

    Hey hbgjay15​ time for a reply from the team can be longer than we hope.

    There are a number of factors which go into this and there is nothing that we can do to speed it up.

    The best thing is to check your open cases and see that status of the appeal.

    Darko

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