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ReginaldXL's avatar
ReginaldXL
New Rookie
14 days ago

Wrong Pre-Order Code from Walmart

I got the code before the game came out and it was an Xbox code from Walmart and my pre-order is for PS5. Been trying to have them fix this but they are now saying that EA has to fix this. I'm callin...
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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
14 days ago

Hi there. Unfortunately, we can't help with this since game was purchased from Walmart. They would be responsible for making sure you get the right code.

  • ReginaldXL's avatar
    ReginaldXL
    New Rookie
    14 days ago

    This is NOT resolved as Walmart told us to reach out to EA and you are saying that there is nothing that you can do?

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      14 days ago

      I'm sorry to say, we're not able to get a code to you. It is the retailer's responsibility to make sure you get the right code.

      • ReginaldXL's avatar
        ReginaldXL
        New Rookie
        13 days ago

        Then you might need to let them know that as I called them three times and they said to contact EA about this which I am doing.

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