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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi hg3gator​, 

    It might be a technical issue with the local device. I can recommend some TS steps that may help it appear. What device are you playing on?

    - EA_Lanna

  • hg3gator's avatar
    hg3gator
    Seasoned Newcomer
    4 months ago

    I am using a PS 5.  I ended up purchasing a copy yesterday, and it worked just fine.  Now I need EA to credit me back for the purchase I made on May 2nd.  Can you advise?

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi hg3gator​, 

    Since we haven't heard from you in a while, we hope that means you were able to contact Sony Support about the purchase. We'll close out this thread here. 

    Happy Gaming o/

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