I got the same cookie cutter copy and pasted response. I do not believe anyone actually reviews the case. Maybe they simply copy and paste the message confirming our ban, but there's zero chance anyone actually pulls logs and finds coin distribution. Not being able to talk to someone is insane. These are paid for features we're talking about. I get 10% off packs for being an EA play subscriber. It's also a feature I paid for as part of buying the game. Totally ludicrous. They must have so many bot bans that they don't even do their job and investigate. I've got a 2nd case opened since the first was declined, but this is totally unbelievable...
I got denied with the same message from a bot and know that no real person actually reviewed it. GG’s boys this game is a joke and so is the service, waited 10 days for a response. Going to delete wish you all the best
