Whelp, got denied a 2nd time. Yet again no reasoning. I guess I'll have to dispute it legally. 475 hours of my time, millions of coins, ea play subscription, psn subscription, season passes, etc ... I'm a PC guy who literally bought a PS5 just to play CFB 25 and now CFB 26. Scummy move by them.
Their faulty cookie cutter response:
"Hello,
We have received your most recent correspondence expressing concerns about the action that was taken on your account.
After thoroughly investigating your account and concern, we again found that we actioned your account correctly after it was found to have violated our User Agreement. We will also be unable to provide any details regarding our internal procedures.
Due to this violation, we will not remove the sanction that was applied to your account.
You can review the full User Agreement at http://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
After completing two full investigations into your complaint, we consider this matter closed.
Please don’t reply to this email, as we don’t monitor this inbox. If you need more help, visit our website:
https://help.ea.com/help-home/
Think your account was locked, banned, or suspended by mistake? Follow these steps to get information on your account ban:
https://help.ea.com/help/account/information-about-locked-or-banned-or-suspended-accounts/
Thank you,
EA Terms of Service"
