Bot/AI bans or suspensions with ought any human oversight is wrong
I am posting this to warn other players and potentially drive change for the better. Today I was flagged for coin distribution. My market access was removed and more than 3,000,000 coins were wiped. Those coins took months to earn. I did not buy or sell coins and I did not use any off platform transfers. I buy low and sell high inside the market.
The problem is the process. An automated system makes these calls with no human review. Player visible sales history is not available this year, so I cannot even show my own log. There is a time sensitive Locker promo running, so every day I am locked out is another loss. This is extremely frustrating when we pay to play the game, and even if they accept my appeal which 100% should happen they refuse to compensate for the coins, players, promos, etc.. that I'll miss in the meantime. Then I get this spill about what I did, and the ethics of it even though I 1000% didn't do what this bot claims is infuriating. I agree with the message, but EA should do a better job of sending it to people that are actually doing these things. EAs policies that let bots auto ban people are horrible and damaging. I shouldn't be punished for being good at flipping cards on the AH, and neither should anyone else. It also will devalue my teams worth drastically even if reversed. All my players get cheaper every time a new promo is released and they never compensate for that part. You shouldn't give such power to robots when it effects us so greatly. Sure, get them to flag accounts, but a human needs to review such large decisions.
What I am asking EA to do
1. require a human to review every case before any ban or coin removal, as even when it's reversed via appeal it makes us lose out on tons of coins, promos, limited time cards, and much more.
2. restore access and return coins and items when no proof is provided for said violations. Provide evidence so players can properly dispute the bots claims.
3. give players a way to request their own sales logs. We had our past sales visible in CFB 25, and I wish they'd bring it back. It was helpful for flipping cards and knowing what sold. It would also help prove our sales were within terms of service. Now, we have no way to show our history.
4. Give players a chance to provide proof of their actions. It's not fair for us to not have a chance to at least answer a few questions or something. This would eliminate nearly all false bans, however it would also require an actual employee to correspond with us instead of an auto ban capable bot. Customer relations used to be a thing that mattered more.
If this has happened to you, reply with your date and outcome. Keep it civil and please upvote so a community manager sees it. This really needs to be addressed as we move further into an AI controlled environment. Ai would be great for them to flag accounts, but a human needs to provide at least final approval before severly restricting their player base. Keeping us from the things we spent time and real world money on should not be a robots total decision.
