EA_Barry It has now been over 8 weeks and still no resolution. Also, you can add the new MIRAGE event that came out today 5/12/26 to the list of not tracking. The MIRAGE event has 6 different events. This is just another list of rewards (cards, coins, etc) I will not be able to earn. This has become laughable. I work in product development and if this was how I handled my product, a few things - we wouldn't have any customers and I probably wouldn't have a job.
I firmly believe now there will be no resolution to this issue, so I ask once again, please help direct me to where I can begin an official request for a refund of this product. I think this is a fair request and justified. You can send a DM if you can't publish that information here.
Thank you again for your communication. I will show how I feel to EA with my wallet or lack thereof and I encourage anyone else who has not been able to earn these rewards for 2 months or more, to please do the same.
Community ManagerPlease see the following link for information on refunds, including the limitations and restrictions that apply:
How to get a refund for EA games
Thank you. EA_Barry.
I read the link. According to it, this is not eligible for refund. EA put out a defective product, took our money, and has no plan to remedy or to refund in any way.
This season will be the last money I will ever spend on anything associated with EA.
Hahah I just checked the link as well, only eligible within 30 days of purchasing the game, what a joke
EA_Barry Thank you, again, for responding, but unfortunately this issue doesn't fall under this refund method. Legal action may be the only way.
I do not understand how a company can produce a product that continues to have a bug that a developer should be able to fix in a week tops, much less over 2 months.
Not your fault and I do greatly appreciate your interaction. Also, if EA devs do need help replicating the bug to help track it down, I will absolutely offer my services to show them and help troubleshoot. :) Or if EA has an opening for a Senior Product Manager that actually uses this product - please let me know. :)
So you give cris comlinsworth a 99 receiver and for the people that the game is broken for just get told sorry. I will not spend another dime on an ea product.
