Ultimate team results not updating

I played boss round 3 of the college football ultimate team “draft” what if event and one the game 7-6. As I clocked return to hub to collect my rewards ( the 96 plus what if pack & 93 plus pack) I was kicked back to main menu of college football 26 and in the bottom corner it says sign into EA. I have the video showing my score and proof I won but it has counted as a loss and I was not granted my proper reward and also bumped down to round 1 when I was a few games away from the 99 what if player. I need the fixed ASAP. I have been grinding day and night putting time and effort into this game to get the 99 LTD Calvin Johnson and those rewards would have gotten me closer. This is not right and I need this corrected!!!