EA Sold College Points, Then Removed Their Main Use — This Is Unfair

UPDATE (July 11, 2026):

I have now spent several hours with both EA Support and PlayStation Support, and each company has confirmed the following:

EA confirmed in writing:

• EA intentionally removed all paid progression and College Point spending from Road to Glory and Online Dynasty following community feedback.
• My approximately $150 balance of College Points can no longer be used for its intended purpose in those modes.
• EA cannot reverse the points, issue compensation, or process a refund.
• PlayStation is the merchant of record and “the sole party with the financial authority to review, approve, and issue a refund.”

PlayStation confirmed in writing:

• They acknowledge that I still have the points and that the balance is completely unused.
• They denied the refund because the points technically still exist and can be used elsewhere in the game, even though I did not purchase them for those other modes.
• Their suggestion was that I simply use the points in another game mode.

This leaves me in an impossible position:

I purchased approximately $150 of College Points specifically for Road to Glory and Dynasty progression. EA removed that functionality before I used any of the points. EA says only PlayStation can refund the purchase, while PlayStation refuses because the points technically still exist.

I am posting this update so that other affected players can share their experiences and so that EA and PlayStation can understand that this issue remains unresolved.