Coach Points purchase affects all new and existing dynasties

I have been unable to play Dynasty mode in College Football 27 since July 12. I first reached out to EA Help for assistance on July 12, but the issue has still not been resolved.

I had 4,600 Coach Points available and used them the day before EA announced the Coach Points system was being removed. The 4,600 points were deducted, but immediately afterward my Dynasty became stuck in a loading/loop screen and I can no longer play.

I’ve tried creating a completely new Dynasty, but the exact same issue occurs. I’ve also completely reinstalled the game, but that did not fix the problem. I’ve contacted EA Help again, but was told there was nothing they could do and that the issue was allegedly already known.

It has now been over two months since I’ve been able to play Dynasty mode. This appears to be a game/account-side issue rather than a local installation problem. I’m asking that this issue be properly escalated to the appropriate team and that my Dynasty access be restored. I’ve spent a significant amount of time trying to troubleshoot this and have repeatedly reached out for help without receiving a solution.