Forum Discussion

Chaffee11's avatar
Chaffee11
Seasoned Novice
3 days ago
Solved

Game Crashes in Any Mode

College Football 27 PC – Crash Summary for EA Support Platform: EA App GPU: NVIDIA GeForce RTX 3060 Issue: Game crashes on the black-and-white College Football 27 flag load screen when starting an...
crashing
ea app
hardware
  • Chaffee11's avatar
    Chaffee11
    1 day ago

    Update: the game is working now.

    After following the steps you recommended (including the DDU clean driver install, unenrolling from the Windows Insider Program, disabling HAGS, turning off overclocks/overlays and moving to the stable Windows 11 26H2 build, etc.), the match load-screen crashes were still happening with the same DirectX E_OUTOFMEMORY error.

    What finally fixed it after all the step you recommended as well, was freeing up system memory and increasing the page file:

    • Uninstalled several large games to free RAM.
    • Increased the virtual memory / page file size in Windows (it’s now showing ~34 GB available).

    After those changes, Play Now, Dynasty, and Road to Glory all load past the flag screen and run without the crash. I’m on the stable Windows 11 26H2 build (26300.9711) with the RTX 3060.

    Thank you for the detailed steps and for looking at the DxDiag and crash dumps. Appreciate the help.

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 days ago

Chaffee11​ Hey, can you attach a DxDiag report?

If there are crashes in any mode, then there should be logs here: C:\Users\username\AppData\Local\CrashDumps

thanks!

  • Chaffee11's avatar
    Chaffee11
    Seasoned Novice
    2 days ago

    Thanks for the reply. 

    I've attached a DxDiag report and a zip of the relevant crash dumps from C:\Users\username\AppData\Local\CrashDumps.

    The dumps included are the three EAAntiCheat.GameServiceLauncher.exe files from 10/13/2026 (around 6:03-6:23 PM), which match when I was troubleshooting the crashes.

    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      1 day ago

      Chaffee11​ Hey, appreciate the files. So, there are a few things happening here. There are some Windows issues, game issues, and anti-cheat issues. One thing I did see was that you are on the Windows Insider Preview. I would turn that off.

      From the files, here are the steps I would start with.

      • Repair Game Files: This will restore the missing EAAntiCheat.GameServiceLauncher.dll file from the error logs
      • Add Antivirus Exclusions: Open Windows Defender or your third-party antivirus, check your quarantine folder to restore any blocked CFB27 files, and add the main game installation directory (C:\Program Files\EA Games\EA SPORTS College Football 27\) to your antivirus exception list.
      • Reinstall EA Anti-Cheat
      • Run as Administrator: Right-click the EA app (or Steam) launcher icon and select Run as Administrator before launching.

      Windows and GPU Fixes (DxDiag & LiveKernelEvent 141): 👈This is from your Windows Error Report.

      • Roll Back Windows Insider Build
      • Enable Secure Boot
      • Clean Install GPU Drivers: Use Display Driver Uninstaller (DDU) in Windows Safe Mode to completely wipe your old graphics drivers, then do a clean install of the latest NVIDIA Game Ready Driver.
      • Disable Hardware-Accelerated GPU Scheduling (HAGS)
      • Turn Off Overclocks & Overlays

Recent Discussions