C&C Tiberian Twilight - Unable to Redeem Code

so i have the disk version of command and conquer 4 and im trying to activate it on orign in hopes that it will actually run. but it said the code is already redeemed even though i havent redeemed it and i bought it brand new. what should i do?

I've tried aproaching EA in so many different ways, BY phone , via live chat , belive me that no body gonna help you. I have same issue as you have and EA wont help. Worst part is that i've proved EA that i bought the game and i even sent them a COPY of my reciep and they said its not they're fault the cd is already redeemed.

SO tbh i have no clue how can we solve this because even tho we provide everything EA will just say that its our fault the cd -key they provide us its already use.

I just hope the Moderators will stop deliting the post and START HELPING us, we costumers , we buy the prodcuts and expect to work. 

Yea after 3 days of waiting I finally got help just just to be told they can’t do anything. They own the damn game, then make the cd key so why can’t they just give another? I own the game myself too and on disk at that but they cant....or more won’t help

I know and that is insane , i jsut checked and i got 8 phone calls with EA support from NA and from France and UK , i got 9 tickets and 4 live chat and still no help , because EA doesnt even wanna help us ; even tho we bought the game that THEY OWN.

I have no ideea how can we get help and what we can do , if u find anything let me know please

Honestly I was told to just contact the retailer. I’ve basically given up on if and will probably sell it when I get the chance. I will probably just stick to c&c 3 you know?

yeah, same thing they told me as well , but guess what? EA IS THE RETAILER in my case , and they didnt help me either so yeah. it is sad tbh that EA wont help us

Guys, which OS are your running? Did you make sure to update Steam to the latest version? And can you tell me in all honesty (otherwise nobody can help you) where you bought the actual game key? From steam directly or a (online) retailer? And if it was a retailer; from which retailer?

Edit: Didn't the guys from EA chat-support suggest to provide you guys with the Origin-version (Ultimate Collection version) of CNC 4?

Ea chat support was useless. Extremely useless. I have a physical copy and I bought it from amazon. But I’m just gonna try and sell it as it’s useless to me

They didnt even try to give us any solutions, so in my case i just gave up and stoped playing. Im disgusted that with all the proofs (and here i mean by providing a COPY of the reciepe i got when i boguth the game, the proof that i dont have the game on my account, and even the FACT THAT STEAM CONFIRMED that EA generated me a key that is already sold) ; ea support didnt gave a thing about my problem. SO after tons of money spent on CALLING USA support and France support , and even chat support, i just gave up because they way they treat customers its just a shame.

And as everyone can see, im not the only one having this issue and yet , no one from EA support is even bnother to answer. But the moderators gave me a warning 5 MINUTES after my post because i was telling the truth and yeah. how FAIR is that? NOT solving the real problem , but isntead war the user with the TRUTH in his hand.

@mrtnptrsBro chat support doesnt help in any way, the on response i've ever had from that is that ITS NOT EA FAULT i got a key GENERATED BY EA that is already used. How FAIR and COOL you find that? Its just a shame that customers have to experience such a bad SUPPORT even tho its EA fault for providing us expired KEYS or already USED ones

Edit : the even worst thing is that EA got our money and we didnt got the prodcut , and the support wont even care about it. THIS IS SAD (i've already printed all the conversations with EA chat support and i got all my calls recorded)