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Player_9wuru0nr's avatar
6 years ago

Didn’t get my Colossal crate when winning a competition

Product: Command & Conquer: Rivals
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Pro 11 inch
OS Version 12.4.1
What is your Player ID? 1004349993224 Personal ID
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Could not collect crate prize then game started playing in the background I could not access.
Steps: How can we find the bug ourselves? You would have to check my account and the tournament I last plane where I came 1st out of 10 over a few days. See if my prize got added to my account
Connection Type Wifi
Please select your region Australia
Country Australia

I didn’t get My colossal crate after coming 1st out of 10 in a rivals challenge yesterday. I went to claim my crate and the current screen would not let me exit nor go to the screen where you open the crate. I could then hear a match playing in the background however I could not get to that either. Had to close the program but no way to tell if I actually got my prize.

3 Replies

  • I think that the bug might have to relate with multiple screens loading in the game. I once experienced a similar situation where I started a match, and on the screen where you meet your opponent, a blurred out version of the cloning chambers appear, notifying me that the cloning is completed. The cloning chamber notification disappears when I click it and the match continues on as normal. My guess is that in your case, instead of the cloning chamber, its the rivals race results screen. The game then runs a match and then you can't access your rewards and the match can't be controlled properly. Its like playing the game while your blind or that a malware placed a screen wide advertisement that always stays on top.

  • Hey @Player_9wuru0nr was this the Rivals Race for Nod? I can see you finished 1st in that race and can confirm your rewards were added to your account. The issue you encountered seems odd though, that a match would trigger. Did you go to enter a match straight away after your last match/when the race ended? As for your rewards, you got the following:

    - 8889 credits

    - 176 Commander Dr. Liang cards

    - 42 MLRS cards

    - 57 Mohawk Gunship cards

    - 69 Wolverine cards

    - 49 Militant cards

    - 57 Scoprion Tank cards

  • Thanks for confirming @EA_Grasshopper . Yes it was a NOD rivals battle that I last played I believe. The battle that played in the background I did not start, it started when trying to collect the crate waiting for it to do the display of all the booty from the crate

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