Didn’t get my Colossal crate when winning a competition
Product: Command & Conquer: Rivals
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Pro 11 inch
OS Version 12.4.1
What is your Player ID? 1004349993224 Personal ID
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Could not collect crate prize then game started playing in the background I could not access.
Steps: How can we find the bug ourselves? You would have to check my account and the tournament I last plane where I came 1st out of 10 over a few days. See if my prize got added to my account
Connection Type Wifi
Please select your region Australia
Country Australia
I didn’t get My colossal crate after coming 1st out of 10 in a rivals challenge yesterday. I went to claim my crate and the current screen would not let me exit nor go to the screen where you open the crate. I could then hear a match playing in the background however I could not get to that either. Had to close the program but no way to tell if I actually got my prize.