Have to re-do tutorial every time I open the game

Thanks @MPdaghost muchos appreciated. 🙂 It does seem like your tutorial experience hasn't fully finished but somehow you got to ranked matches! I will reach out again if we need anything else or if I have any updates for you. Thanks!

Would it just be possible for me to make a new account and you guys manually give me everything I’ve purchased on my old account? I wouldn’t mind leveling again

Have you made purchases with real money MTX? There is a way of restoring all those purchases but you would have to go through our support team. I will reach out to my contacts on the team for an update for your issue. Please note that due to timezone differences, it may be a while before I get a reply! Your specific issue is one we haven't seen before so it takes a little longer to figure out the whole issue. 🙂

Could you tell me how to contact your support team please? 

You can contact support at help.ea.com or you can contact them directly in game by accessing Settings > Help.

So this is the reply I got from EA help on the refund... There must be some way to refund when my game is broken right...

Hey @MPdaghost did you ask for a refund or to restore purchases? It's unlikely you can get a refund because the items you purchased are probably consumed. But you can ask to restore your purchases to a new account once you provide proof of purchase. I've pressed again to see about getting your account back in action asap also.

Oh ok thank you I will wait a little bit longer then and ask if it still hasn’t been resolved

Hello so after a few more emails with EA support, they said they are unable to refund OR transfer purchases... so I guess I am stuck with actually fixing this problem, which may or may not be fixable... have you got any updates? Thanks

hello @EA_Grasshopper , got any updates for me? Itching to play Rivals again, I’m not giving up!