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Hasan_Darmstadt's avatar
Hasan_Darmstadt
2 years ago

Hello

Hello, 


I tried to purchase the package of Command and Conquer on 26 Decemeber. After each attempt of payment it was saying the payment was not successful and try again. This happened 5 times and then I gave up. Today I saw the 5 emails saying the payment was successfull, and I have been charged 30 euros. I want a refund for 4 of them, but the website says I am not eligible. Anyone knows who to contact?

Thanks in advance!

Cheers!

3 Replies

  • Hasan_Darmstadt's avatar
    Hasan_Darmstadt
    12 months ago

    This didn't work, they say 'choose chat with us' but they only give screenshots, not the links. How can I find it?

    Thanks

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    12 months ago

    If you're not getting the chat option when trying to contact support, can you please try: 

    1. Go to: https://help.ea.com/en/help-home/
    2. Select the game you need assistance with or EA App
    3. Select "I want to update my EA Account information" 
    4. Scroll down the page to find the "Chat with us" option

    If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

    I hope this helps! 

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