Forum Discussion

merak2001's avatar
merak2001
Seasoned Newcomer
2 months ago

Restore association between Google Play and player profile

Hi there.

I post this upon request of one of your support agents, as apparently this is needed to have the case screened by the admins (which is strange to me but anyway...)

I used to play CnC Rivals with two profiles, each associated with an email address in google play. I did the switch by logging out and in again on the same Android device. I believe at a certain point I haven't completed the process and wanted to return to the original profile, but instead of doing that, I think I have associated the same profile to both email addresses. Now I cannot access anymore the profile named after my forum username.

I kindly ask you - if possible - to restore the association between my email address and the player profile. More details can be provided of course through PN.

Case number is 196910335

Thanks for your attention

android
c&c rivals
technical issues

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  • merak2001's avatar
    merak2001
    Seasoned Newcomer
    2 months ago

    Some days after the case submission: the issue was not fixed, nor it was clearly said to me it can't (which I count as a possibility) and why.

    The experience with the EA Help was pretty miserable, "advisors" who asked me to open chats from within the game - which is not possible as I cannot access the player profile. Moreover the chat is not always accessible, as sometimes pressing the start button redirects to the help main page and the case can't be reopened or updated.

    I haven't still lost hope, but, as said, the customer experience is frustrating, even if I am an unpaid customer. At this point, it would be better to dismiss the support for free users altogether.

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