Kane’s Wrath missing from my EA App library (C&C Collection)
Hey everyone, I'm hoping someone here can help or maybe an EA community manager can take a look at this. A couple of weeks ago, I wanted to reinstall some of my favorite old games. I own the Command & Conquer bundle on EA App (the one that includes all the titles and expansions), and I’ve always been able to play them all — especially Kane’s Wrath, which is my favorite. But recently, I noticed that Kane’s Wrath has completely disappeared from my library. All the other C&C titles are still there and install just fine, but this one is just gone. I’ve already tried everything I could think of — clearing cache, reinstalling EA App, checking for account mix-ups, etc. I even submitted a support ticket about two weeks ago, but I haven’t received any reply yet. Has anyone else run into this problem? Or maybe EA is aware of it?Any help or info would be greatly appreciated. I just really want to play it again. Alex
Offline play.
When I purchased the cnc games I was Not informed internet access was mandatory to play any of these games campaigns, skirmish requires no internet online or other features that don’t require online access. This is EA security measures stopping these old games working correctly but they can just blame uses pc and keep the money well those with no connection to internet no longer have access to games they paid for. Most of these cnc games do not require internet connection. Iv followed ever path to try get original cnc working with zero success. Tiberian war/firestorm doesn’t work. Ut add a patch and it does st& , generals/zero hour require online access to start. Should have kept all my cd versions at least then I could call them my games All these downloads are not uses games even if you paid full price EA APP own them and we pay for that.!!!
C&C games - "Failed to launch game" error
Greetings, EA support told me to post here as they have no fix currently for this issue nor any other troubleshooting steps to try. (Case #207569798). Also, via the "EA error reporter" (within the EA app) I submitted a report which has the report ID: "b5282740-5a98-41a4-aa8e-f605b90ce194". I'm using Windows 10 Home (22H2 OS Build 19045.5737), fully updated, and EA app v13.437.0.5950 (94974-56e58c512c). On a local user Windows session, C&C3, C&C4 Tiberium Twilight and C&C Red Alert 3 will launch via EA app (ran as admin), but not: 1) C&C and The Covert Operations; 2) C&C Generals and Zero Hour; 3) C&C Red Alert; 4) C&C Red Alert 2; 5) C&C Renegade and; 6) C&C Tiberian Sun and Firestorm. Those six C&C games will all produce the error in the EA app: "Failed to launch game. An error occurred on our end caused the launch to fail. Try again a little later." when attempted to be launched (as described above). These nine C&C games will launch without any problem from the EA app on the admin session. Launching straight C&C95.exe from C&C and The Covert Operation install folder on local user session, with or without admin rights, will run the game just fine in both cases, but the EA app can't launch it! EA support confirmed games should run when launched from EA app on non-admin Windows session. sfc /scannow and dism /online cleanup-image /scanhealth scans have been run. EA app cache was reset. EA app was reinstalled (CCleaner + manually deleted EA related folders in ...\AppData\local, locallow and roaming). All Microsoft Visual C++ versions are up-to-date and were repaired. Graphic driver is up-to-date. Booting with all non-Windows services disabled didn't allow games to boot. Games were repaired. Games were reinstalled (CCleaner + del local, locallow, roaming...). Both the games and EA app directories have all permissions on the local user Windows session (right-click folder > Properties > Security tab > Advanced > Permissions). Creating a new local user account on the PC and launching these six C&C games via the EA app (ran as admin) also produces the error. Fully disabling UAC on admin session sets the UAC on local user Windows session to level 3 ("Always notify me (and do not dim my desktop) when:"). Games received new entitlement. EA support said the "Failed to launch game" issue would be caused when "something in the player PC conflicts with EA app" and "services" could also be the cause. If so, what "services" needs to be running for C&C and The Covert Operations to launch? EDIT (~April 23rd 2025): I hypothesized that some of EA app's processes which are running on the admin session would not be running on the local user session and further tested which processes are running on both sessions when launching C&C and The Covert Operations and identified some differences. Of note, on local user session, launching C&C and The Covert Operations from the EA app (ran as admin) have EABackgroundService.exe launching EAGEP.exe, but that latter process fails to launch EADesktop.exe*32 as sub-process (while it succeeds on admin session) and then EAGEP.exe simply shuts down a few seconds after being launched. (Please see picture below). Also on local user session, when the EA app is running, it is missing one EACefSubProcess.exe (also see the picture below). It seems to me that the issue could lie with the EA app and not the games themselves (since the games launch fine on the admin session). EDIT (June 1st 2025): I updated the EA app today, from version v13.437.0.5950 (94974-56e58c512c) to v13.477.0.5990 (96992-a9584648e1), but the issue still persists. I submitted a new EA app error report with the ID: a110da93-add5-4572-99fd-fdba9ccd474a. EDIT (July 27th 2025): I updated the EA app again today. It's now version 13.515.0.6028 (99438-3b801146c1) and the issue still persists. I submitted a new EA app error report with the ID: 945927f8-124a-4656-8c81-c9b78a771516. EDIT (October 3rd 2025): I updated the EA app again today to version 13.566.0.6079 (102087-8ff6ble0658) and the issue is still present. I submitted another EA app report with the ID: 44963cd9-efea-45ed-99f3-44eb63da1b54. No website admin posting in 6 months since OP... EDIT (October 24th 2025): Updated EA app to 13.579.0.6092 (102627-703106f7ff). Issue is still present... Report ID: d74ac476-9c30-461d-87d7-e9118fd6a7a0. Any help to get those games running on non-admin Windows session via the EA app will be much appreciated! Mike [CM Edit - Adding information from OP's separate solution thread] C&C4 - General system error - FIXED When launching C&C4 Tiberium Twilight via the EA app on local user session with EA app ran as admin, the game asks to enter the EA account login credentials. Entering the EA account credentials in the C&C4 login screen and trying to login gives the error message "General system error". (Please see the picture below). On an admin session, launching C&C4 via the EA app and entering the credentials succeeded and the game was able to launch properly. Afterwards on local user session, launching the EA app as admin and from it launching C&C4 had the process of login succeed this time. My intuition tells me that the admin session wrote the files associated with the login process and then the local user session could use them.
CnC Generals asking to sign in to EA account
My Father has been unable to play this game due to this issue for the past 6 months. The game loads up like normal, but after a couple of seconds, it tells him to sign in again with his EA account and fails to log him in after he puts in his correct username and password. Are there any solutions to this? My father all but gave up on trying to fix this. This game is his favorite, and he has been really bummed since this issue occurred. I need my Battle buddy back!Red Alert 3 Uprising - Empire of The Rising Suns Campaign Bug
There's a bug in the Empire of The Rising Suns mission "Before the Hallowed Tomb Oki Island." After completing the first objective, "Steal the Allies' Vehicles," there are no further objectives. How can I fix this bug? Has anyone else experienced the same issue?
Command & Conquer Generals and Zero Hour Crash(and burn)
Saturday, August 30, 2025 8/30/25 4:49:09 PM Command & Conquer Generals and Zero Hour. I have repaired and repaired and repaired, but I keep getting the same error after the "splash" screen. [DirectX Error] "Please make sure you have DirectX 8.1 or Higher installed. Also verify that your video card meets the Min. requirements."... I have checked: I have DirectX 12 installed, and have a NVIDIA GeForce GTX 1070 graphics card. Also: Please excuse my flagrant attempt to get my issue noticed a third time, because I have issued a "Report" twice now for this issue. This is not the first time I have had problems with Command & Conquer games, so please forgive my hesitation in believing they will address this problem quickly. Thank you "EA" for looking at it again this 3rd time (Because of this third, if not direct, request for this problem to be solved) Report code: f5b62003-b0d7-4efc-a98e-c208336631e2 Report code: 79e508d8-c362-4657-8cd5-8d6dba4404e7
C&C Red Alert 2 and Yuris Revenge
Hi, i own the Ultimate Collection, bought over EA, just contacted the support but they want or cant help, said game is no longer supported. Thats an absolute user unfriendly answer. But back to my problem, is start the game over ea app, game starts, windows with activation pops up i enter my credentials, the windows closes and iam back in the ea app. nothing more happens, game did not start. If i entered incorrect credentials, its been recognized as uncorrect user or password, but with correct ones the failure as mentiond above happens. Maybe anyone could help. kind regards Y2Killer
