Forum Discussion

Anonymous's avatar
Anonymous
8 years ago
Solved

Stuck in "Transaction in progress"

Product: Command & Conquer: Rivals
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Essential phone
OS Version 9
What is your Player ID? Jayz
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Stuck at "Transaction in progress" after purchasing the Nod starter pack.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country Canada

‌

Product: Command & Conquer: Rivals
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Essential phone
OS Version 9
What is your Player ID? Jayz
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Game is stuck in "Transaction in progress" after purchasing Nod starter pack.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country Canada

‌

  • Flamer_fueler's avatar
    Flamer_fueler
    7 years ago

    The issue resolved itself after roughly 14hours I was able to verify my account as well, just in case it happens again.

7 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago

    Around 11pm yesterday. Reinstalled the app this morning and its working now. 

  • EA_Grasshopper's avatar
    EA_Grasshopper
    Icon for EA QV Team rankEA QV Team
    8 years ago

    Thanks for the update! Glad it is working now. Let me know if it occurs again.

  • Flamer_fueler's avatar
    Flamer_fueler
    7 years ago

    Same issue however I do not have the liberty of uninstalling and reinstalling because at the time of the issue I did not have a EA account and it therefore isn't verified.  occurred around noon today Bahrain time and continues to prevent gameplay.

  • EA_HighCommand's avatar
    EA_HighCommand
    Icon for EA QV Team rankEA QV Team
    7 years ago

    Hi @Flamer_fueler and sorry to hear that you are having an issue.

    Did you link your account to any email address? If you noted down your Player ID (Settings -> About) by any chance we can have a look, otherwise, we don't have an opportunity to locate your account.

    You can also get in touch with our Customer support, which might be able to help.

  • Flamer_fueler's avatar
    Flamer_fueler
    7 years ago

    The issue resolved itself after roughly 14hours I was able to verify my account as well, just in case it happens again.

  • EA_HighCommand's avatar
    EA_HighCommand
    Icon for EA QV Team rankEA QV Team
    7 years ago

    Hi @Flamer_fueler glad to hear that it is resolved now and you are back and rocking! Enjoy the game!

    If you experience it again, please let us know.

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