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mik2204's avatar
mik2204
Rising Newcomer
23 days ago

Why does the app force me to pay to play games I have paid for?

I hate EA. They killed off the second hand game market, got kids hooked into gambling, and now want me to pay for a subscription to acces the games I already bought? Are they legit or are they some sort of organised crime syndicate? I really hate EA, I only play games I bought way back from them. I will never again buy anything from EA! I also other game front ends, and they always give me access, to my games, that I paid for. So it appears either a scam, or misleading sales tactics. Either is "bad". Choose any other word to replace bad that will emphasis that it is really bad. 

c&c ultimate collection
ea app
pc

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    21 days ago

    Hey mik2204​,

    If you've paid directly for a game, you absolutely shouldn't need an EA Play subscription to play it. In this case however, it looks like the C&C games previously on this account were played through an EA Play subscription. Once that subscription ended you'd no longer have access to those particular titles as a result.

    You can take a look at your order history on this account page to double-check any purchases made on this account. If you had purchased those directly through EA app in the past, it may be worth checking any other emails or accounts that may have been used just to make sure it wasn't purchased elsewhere.

    If you didn't purchase those through EA app directly but bought them through another retailer and just redeemed the codes on this account, our support team can help make sure you're able to access those games. If those are on a different account, they may be able to help consolidate them to a single account as well.

    In either case it'd be best to get in touch with the support team directly so they can dig into this a bit more and make sure you're not having to pay for something you'd already purchased once. You can use the Contact us option at the bottom of this page to get a case started so they can take a look with you.

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