Forum Discussion

3 years ago

Solved

EA Play Pro - "We are unable to connect to EA servers to activate Dead Space..."

i just downloaded the game from a playpro account. when i attempt to launch i get this prompt: We are unable to connect to EA servers to activate Dead Space EA Play Pro Edition on this computer using...

dead space

technical issues

EA_Kent
3 years ago
Hi everyone,

The issue that was causing this error should be fixed now. Please try launching the game once more when you've got the chance.

If you're still having any trouble playing, please let us know.

Thanks for being patient with us while we were working to get this fixed!

madaolex

3 years ago

Hi!

I activated EA Play Pro subscription to play Dead Space Remake, but in EA App it doesn't show the EA Play Pro badge on the game, and when I open the game page, it says to buy the game instead of download it. In Origin it shows the EA Play Pro badge, but when I'm trying to add the game in my library, it shows error #vault-entitlement-failed.

Overall, I have the EA Play Pro subscription, but I can't download the game!

madaolex
3 years ago
I had a chat with EA Help, they adviced to create a new ticket, chat number #134374406
ESBravo33
New Novice
3 years ago
I bought PRO, and it shows, but I am unable to download any games on the app (on Windows). I keep getting an error that says: A problem with your download occurred, try again in a few minutes.
- Wigglers7
  3 years ago
  Exact same issue here. Using EA Desktop Purchased a Pro subscription. Unable to download. "There's a problem with your download. Something went wrong during download. Give us a few minutes, then try again."
  - ESBravo33
    New Novice
    3 years ago
    Right, that is the exact message I am getting. I am able to download games I already own...that let's me know the issue is not on my end. If it were a "clearing the cache" or an reinstall issue (I've done both many times) I wouldn't be able to download anything. There is something going on with the servers recognising our membership. I can't even download non-pro games that I don't own. This needs to be fixed ASAP. I submitted a ticket, but I doubt anything will result.
lx1luil6zvb0
3 years ago
@madaolex I fixed it by creating a new folder inside c/program files/ EA games and installed on the new folder.