Forum Discussion

3 years ago

Solved

EA Play Pro - "We are unable to connect to EA servers to activate Dead Space..."

i just downloaded the game from a playpro account. when i attempt to launch i get this prompt: We are unable to connect to EA servers to activate Dead Space EA Play Pro Edition on this computer using...

dead space

technical issues

EA_Kent
3 years ago
Hi everyone,

The issue that was causing this error should be fixed now. Please try launching the game once more when you've got the chance.

If you're still having any trouble playing, please let us know.

Thanks for being patient with us while we were working to get this fixed!

madaolex

3 years ago

Hi!

I activated EA Play Pro subscription to play Dead Space Remake, but in EA App it doesn't show the EA Play Pro badge on the game, and when I open the game page, it says to buy the game instead of download it. In Origin it shows the EA Play Pro badge, but when I'm trying to add the game in my library, it shows error #vault-entitlement-failed.

Overall, I have the EA Play Pro subscription, but I can't download the game!