Forum Discussion

1sleepydude's avatar
1sleepydude
3 years ago
Solved

EA Play Pro - "We are unable to connect to EA servers to activate Dead Space..."

i just downloaded the game from a playpro account. when i attempt to launch i get this prompt: We are unable to connect to EA servers to activate Dead Space EA Play Pro Edition on this computer using...
dead space
technical issues
  • EA_Kent's avatar
    EA_Kent
    3 years ago

    Hi everyone, 

    The issue that was causing this error should be fixed now. Please try launching the game once more when you've got the chance. 

    If you're still having any trouble playing, please let us know.

    Thanks for being patient with us while we were working to get this fixed! 

ESBravo33's avatar
ESBravo33
New Novice
3 years ago

Right, that is the exact message I am getting. I am able to download games I already own...that let's me know the issue is not on my end. If it were a "clearing the cache" or an reinstall issue (I've done both many times) I wouldn't be able to download anything. There is something going on with the servers recognising our membership. I can't even download non-pro games that I don't own. This needs to be fixed ASAP. I submitted a ticket, but I doubt anything will result.

madaolex's avatar
madaolex
3 years ago

@ESBravo33EA Play PRO lets me download NFS Unbound, for examlple, but doesn't let me download Dead Space.
I think that this is something with recognizing membership too, because on the homepage of EA App I see a big banner about benefits of Dead Space in EA Play Pro, but when I click a big "Download" button, it shows me the game's page where it asks me to buy the game instead of download it.

(Also tried to purge cache, didn't help)

  • madaolex's avatar
    madaolex
    3 years ago

    It's been a whole day and I'm still having this issue. Can someone at least answer something, guys? I wait so long to play this remake, and can't even download it!

    • madaolex's avatar
      madaolex
      3 years ago

      Ok, I found some solution on Internet - I used VPN to start my downloading. Then I disabled VPN, and it continues to download.

      • ESBravo33's avatar
        ESBravo33
        New Novice
        3 years ago

        Where did you get the VPN?

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