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1sleepydude's avatar
1sleepydude
3 years ago
Solved

EA Play Pro - "We are unable to connect to EA servers to activate Dead Space..."

i just downloaded the game from a playpro account. when i attempt to launch i get this prompt: We are unable to connect to EA servers to activate Dead Space EA Play Pro Edition on this computer using...
dead space
technical issues
  • EA_Kent's avatar
    EA_Kent
    3 years ago

    Hi everyone, 

    The issue that was causing this error should be fixed now. Please try launching the game once more when you've got the chance. 

    If you're still having any trouble playing, please let us know.

    Thanks for being patient with us while we were working to get this fixed! 

sonnymuchwano's avatar
sonnymuchwano
3 years ago

I GOT THE FIX,

I just got off the phone with customer service and it was a strange fix. You can get the game to run if you right click on the EA launcher and "run it as administrator"

This solution has worked for me i tried it on the EA launcher the doing it from the desktop dead space icon. it seems to be working for me.

Before this i tried everything also, un-installed and re-installed both game and EA launcher, cleared the cache, and double checked all my updated drivers.

I've never seen a game from a launcher service needing administrator permission before. 

First time posting here could not find the normal button to post on the main board sorry.

Hope this helps some people out.

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
3 years ago

Hi everyone, 

The issue that was causing this error should be fixed now. Please try launching the game once more when you've got the chance. 

If you're still having any trouble playing, please let us know.

Thanks for being patient with us while we were working to get this fixed! 

  • PlasticWarBeast's avatar
    PlasticWarBeast
    3 years ago

    @EA_Kent 
    Omg thank you. Finally the game works as it should be under EA Play Pro Subscription.

  • RealAnimate's avatar
    RealAnimate
    3 years ago

    Hello , None of those solutions worked for me , I had to install Origin and download Dead Space Remake on there for it to work , the EA launcher app is garbage. Until you fix the download issues on the EA app, I'm going to keep using Origin because its actually works , thanks

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